Skip navigation

HT4232: Apple ID: Security and your Apple ID

Learn about Apple ID: Security and your Apple ID

HT4232 How do you change security questions

233 Views 2 Replies Latest reply: Dec 31, 2012 8:16 PM by normanb328 RSS
Joshisami Calculating status...
Currently Being Moderated
Dec 1, 2012 6:49 PM

How do you change security question

iPhone 4S, iOS 6.0.1
  • John Galt Level 7 Level 7 (33,055 points)
    Currently Being Moderated
    Dec 1, 2012 7:09 PM (in response to Joshisami)

    Method 1 (preferred)

     

    On a computer, go to https://appleid.apple.com/ and select "Manage your Apple ID". Log in with your Apple ID and password, then select Password and Security from the left column.

     

    Fill in the answers to your security questions and click Continue. You need to know the answers to your existing security questions before you can change them or create new questions.

     

    If you do not remember your answers, there may be a link on that page where you can have a reset email send to your "Rescue email address", as long as you provided one in the past. This option will not appear if you have not already provided a Rescue email address.

     

    About the Rescue email address: http://support.apple.com/kb/HT5312

     

    Check all your known email addresses for their response, which will come from appleid@id.apple.com. Add that email address to your Contacts to ensure that it will not be sent to your Spam folder. It will contain further instructions to follow. The email is automated and should arrive immediately. Check your spam / junk folder if you believe you did not receive it. 


    Method 2 (you cannot perform the above and you're stuck)


    If there does not seem to be any way to reset your security questions, you need to contact Apple.

     

    Start here:

     

    https://expresslane.apple.com/

     

    Navigate the columns as follows: All Products and Services > iTunes > iTunes Store > Account Management > iTunes Store account security

     

    Answer the questions and if required sign in with your Apple ID and password - same one you used to log in on this support forum.

     

    You will find an option to send an email to Apple on that page. Compose a thoughtfully worded email explaining your dilemma, and politely ask to have your security questions reset. There are over 400 million iTunes account holders and Apple receives a great many of these questions every day, so make sure yours is easily understood.

     

    You should receive a confirmation email immediately. Check your email spam / junk folder for it because a humanoid should respond in a business day or two, who will probably request you provide some more security-related information before your questions can be reset. You will have to wait for another reply which will provide instructions for resetting your password and your answers to the security questions. 

     

    Normal business hours apply, so if it is Friday you may have to wait until Monday. 

     

    These back-and-forth emails may result in a week of correspondence before it is fixed.

    MacBooks  iMacs  iPods  AirPorts, OS X Mountain Lion,  27 years Apple!
  • normanb328 Calculating status...
    Currently Being Moderated
    Dec 31, 2012 8:16 PM (in response to John Galt)

    Thank you. I have done what you have said to do, and it worked, except for one thing. I checked my "rescue email" and the email never came through! I redid the process several times with no luck. I checked my main email and it wasn't there either. Is there an explanation for why it did not show up? How long does it usually take for the email to come? Thanks in advance!

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.