3 Replies Latest reply: Dec 16, 2012 12:34 PM by photoeditor11
Gerbera55 Level 1 (0 points)

When plugging my Iphone in and turning on Itunes, Itunes gives me this message

This phone cannot be used because the Apple Mobile Device Service is not started.

I did some further research and followed these steps.

Control Panel, Administrative Tools, Services & right clicked on Apple Mobile Device, clicked Restart.

I did this a couple of times, start, restart, start, restart as I continued to get the same message.


The latest message is: The Apple Device Service on local computer started and stopped.  Some services stop automatically if they have no work to do, for example the performance logs and alerts service.


I am at a loss, any suggestions would be much appreciated.


I am using Windows XP

I have tried turning off firewalls and Anti-Virus programs.

iPhone 4, iOS 6