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Ipod touch won't sync to computer

My sister has tried syncing her ipod touch 4 on my laptop but it won't sync to the laptop. (I have a Dell, Windows7). Now I'm having the same problem with my ipod touch 5. I just hear a "bing" sounds letting me know its connnected but it won't appear on itunes. It lets my ipod nano sync but not the ipod touches. We've tried them on another computer and it works there. I've tried reinstalling itunes and gotten the newest version but nothing worked. This appears when i connect my ipod touch

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and then when i try updating the driver, this is what it says

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Any help will be much appreciated.

iPod touch, Windows 7

Posted on Dec 1, 2012 10:44 PM

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Dec 25, 2012 1:13 AM in response to lllaass

I have the same problem. Tried all that and it does NOT work. The main problem I found from Itunes diagnostics is that Itunes no longer reconginzes devices. This was on the older version aswell after the new version had been out for a little while (Which is why I updated thinking it would fix the problem)

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Ipod touch won't sync to computer

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