1 Reply Latest reply: Dec 1, 2012 10:28 PM by King_Penguin
titamerz Level 1 (0 points)

I purchased hipstamatic app the other day. When I tried to use it, it didn't meet the expected features it advertised. How can I ask for a refund?


iPhone 4S, iOS 5.1.1
  • King_Penguin Level 10 (120,171 points)

    If it's not workins as described in the store then you can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).

     

    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.