1 Reply Latest reply: Dec 1, 2012 11:08 PM by Seth.C
Scent01 Level 1 Level 1

I just purchased Apple TV (I am not sure what version) and I plugged in both the power cord and hdmi cable.  I get some Asian wording and it buffers for more than 10 minutes and then it goes to what looks like a screensaver and nothing happens so I press buttons on the remote and then it goes back to the Asian wording and continues to buffer for a very long time.  Is this product defective?

Apple TV
  • Seth.C Level 1 Level 1

    If you have just purchased your Apple TV, I'd assume that it's the third generation, or in rare cases, the second-generation.


    Now to your question. If the apple TV buffers for a long time, press the "menu" and "down" button and hold it for 3-4 seconds to perform a restart. A guide to restarting your Apple TV is here : http://support.apple.com/kb/HT3180


    Try checking your internet speed too. A slow internet connection may result in long buffering time for movies. Try connecting your Apple TV to the router in your house by Ethernet (LAN) cables.


    However, if you still encountering this problem, even after trying to change your internet connection to Ethernet, or even switching your internet service plan for a faster connection, you'll need to perform a factory reset of your Apple TV. Follow this guide on how to restore your Apple TV.