Skip navigation

HT5312: Rescue email address and how to reset Apple ID security questions

Learn about Rescue email address and how to reset Apple ID security questions

HT5312 I can´t see the "Forgot your answers?" choice to reset my answers

91 Views 1 Reply Latest reply: Dec 2, 2012 2:35 AM by King_Penguin RSS
Robert Zach Calculating status...
Currently Being Moderated
Dec 2, 2012 12:11 AM

thx for your help

iPhone 5, iOS 6.0.1
  • King_Penguin Level 10 Level 10 (92,485 points)

    It will only show if you have a rescue email address set up on your account (and that isn't the same thing as as alternative email address). If you do have a rescue email address then you can try going to and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.


    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.


    Then select 'iTunes Store', and on the next screen select 'Account Management'


    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.


    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).


    Or you could see if the second half of Kappy's reply in this thread helps :


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.