10 Replies Latest reply: Apr 29, 2013 4:20 AM by Tep12 Branched to a new discussion.
Dracenfels Level 1 Level 1

I am successfully using my iPhone on the GiffGaff network but in order to Tether my phone I need Apple to officially recognise GiffGaff as a carrier.  Can someone explain why GiffGaff is not recognised as such? It would be a shame to have to jailbreak the phone or worse still revert to a samsung.


iPhone 3GS, iOS 6.0.1
  • Munas Level 4 Level 4

    Or change a carrier.

    Not sure it is true. Do you have all the settings correct

    Settings > General > Cellular > Cellular data network

    and put all the required data then switch Personal Hotspot to On.

    Additionally, it might be that the provider is blocking the tethering... and saving its data bandwidth and I believe it is nothing to do with Apple.

  • gazzerfirth Level 1 Level 1

    Munas.  Tethering is allowed under certain conditions on the GiffGaff network, but as apple do not recognise giffgaff as a carrier the personal hotspot option is hidden.  Normally giffgaff users have to jailbreak their phones to be able to tether.

     

    Giffgaff support have said they cannot do anything, it is down to apple to update the carrier settings to allow giffgaff to be recognised.

  • MeatPlatter Level 1 Level 1

    I second this. I'm using giffgaff and I want to enable tethering. Apple, please recognise giffgaff as a cellular provider.

  • gazzerfirth Level 1 Level 1

    Apple are not bothered.  I've tried to contact them and they just refer me back to giffgaff.  Giffgaff in turn say that it's down to apple. Can't wait for the iOS 6 untethered jailbreak to come along!

  • .Bunny Level 1 Level 1

    i am currently trying to report this to apple also -think we need all giffgaff apple users to call support and registering.

  • gazzerfirth Level 1 Level 1

    I've tried already.  As my phone is out of warranty they want to charge me £25.  The only free email address I found told me it was a carrier problem and not apple's fault.

     

    Apple just don't seem interested & giffgaff seem at a loss what to do next. 

     

    My wife does not have this issue with her galaxy s3!

  • .Bunny Level 1 Level 1

    28minutes so far on this call, now with senior techie - am trying to get through to them that its a simple iOS issue with the carrier not listed. 

  • .Bunny Level 1 Level 1

    UPDATE- 51 minutes on the phone and spoken with a senior tech.  She is raising the issue as an iOS issue and confirmed that Virgin users in the US have the same issue due to their carier also not being listed.

     

    She has promised me feedback. 

     

    In the mean tim is off to the GiffGaff forum to encourage as many users as possible to report this as an iOS issue and not give up on the call when apple tells em its a giffgaff problem or to reset their phone setings etc.

     

    Watch this space folks

  • avaris1512 Level 1 Level 1

    Glad I'm not the only one who has this problem. I'm paying giffgaff for a service Apple won't allow me to use. It's definitely an Apple/iOS problem. I'll call them too to report the issue.

  • Tep12 Level 1 Level 1

    I really would like to use my giffgaff uphone to tether. Thinking of getting a samsung instead...reluctantly.