Help isn't very helpful. Can't find contact email for help to customers overseas.

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Level 1

0 points

Help isn't very helpful. Can't find contact email for help to customers overseas.

I'm currently stationed overseas and purchased a Mac OS Snow Leopard and sent to to my aunt in Chicago, UPS sent the package back to apple after "attempting" 3 times to drop it off, the dates that they tried to drop the package off appear online, all 3 days my uncle was there, he's been home for a while now given he broke his arm. UPS only left 2 notices not 3, once my aunt goes to pick it up they were very rude to her and said they shipped it back to Apple.

I understand this is entirely UPS being incompetent but my issue is when I go to the apple website looking for help or the otion to contact customer's service I don't get the "Live chat" option nor an email address I can contact and I'm just assuming it's because even tho I'm using the USA apple website my IP address is still in the UK so I don't get that option (same thing with Steam but they were nice enough to send me a link and help me out).

What do I do? I can't call a 1800 number from the UK, is there an email I can contact?

Also the website doesn't have very many options on the product you purchased page... dissapointing.

On a side note apple seriously need to reconsider who they use for delivery... UPS is know to all military overseas for taking forever, loosing stuff, and being ruse.

Customer's service-OTHER

Posted on Dec 2, 2012 5:13 AM

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Answer 1

nickbyrd

Level 1

131 points

Dec 2, 2012 12:22 PM in response to LauNor

If you cannot call 1-800-My-APPLE from UK, then I am not sure how this would be handled. These are the only options: http://www.apple.com/contact/

As for your side note, Apple would probably love to hear your feedback. They also have a contract with FedEx. If UPS causes enough of a problem, they could easily choose to use FedEx for international shipments—they just need to know about the problem: www.apple.com/feedback

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Answer 2

nickbyrd

Level 1

131 points

Dec 2, 2012 12:51 PM in response to nickbyrd

Also, have you tried going to the US store at apple.com (option in bottom right)? If you do this, you could log in, and choose the pre-sign option (account>view order history>login or enter order number). This would allow UPS to drop it off without signing. This way if your Uncle is stuck at home anyway, then all he needs to do is check the front door a few times a day.

Hope it gets worked out!

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Answer 3

LauNor Author

Level 1

0 points

Dec 4, 2012 7:01 AM in response to nickbyrd

I didn't know about the pre-sign package til the day after the shipped the package back to Apple and now my card is charged and my aunt still has nothing and I still can't find a contact number that isn't a 1-800 I am getting soooo frustrated.

Altho your info was very helpful I still haven't been able to get in contact with apple 😟

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Answer 4

varjak paw

Level 10

170,206 points

Dec 4, 2012 8:35 AM in response to LauNor

If the "Chat" option doesn't appear on the Apple Store page, and it seems to be unavailable as of now, you will have to find a way to call a US 800 number from the UK, since the US Apple Store has no published e-mail nor international numbers. If you search the web for "call us 800 number outside us", you'll find a number of ways to do this, including using Skype.

Regards.

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Answer 5

Dec 4, 2012 9:10 PM in response to LauNor

You could try two things, get in contact with apple in the UK

https://www.apple.com/uk/contact/

or

find a proxy server that will display you IP as being in the US and see if that will bring up the live chat option.

Hope this helps.

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