7 Replies Latest reply: Dec 8, 2012 10:14 PM by HACKINT0SH
dlcole Level 1 Level 1

When I go to download an update on the app store, I get the message that I need to sign in to the account that it was purchased from. I have never had more than one account! So how do I resolve this?


Dual G5, 2.5 mgz., Mac OS X (10.4.5)
  • HACKINT0SH Level 5 Level 5

    If it doesn't tell you the acc. name, then I'm willing to bet it's iPhoto, iMovie, or GB. Am I right?

  • dlcole Level 1 Level 1

    I'm talking about the App Store, not iPhoto, iMovie, or anything else.

    I see updates for apps that I have downloaded and paid for and when I try to download the updates in the app store, I get the message that I have to sign in to the account that I purchased them from.

    I have been told that I probably have more than one account. I do NOT have more than one account and thereby lies the problem.

  • HACKINT0SH Level 5 Level 5

    First of all, what are the names of some of these apps? Does it even give an account name to try?

  • dlcole Level 1 Level 1

    The names of the apps are the names of theapps that I downloaded and paid for originally.

    The only account name that is there is my account name. The one that I use and have used for 9 years.

    This has only been a problem recently. A few months ago I was able to update my apps, but not any more because I still get the message about signing into the account that it was purchased from.

    One more thing . . . If I am in the app store and I hit the, “Purchases”, link, all of th apps that I bought are there with the link on the right hand side that gives me the ability to ugrade, which, as I have said, keeps telling me to sign in to the original account.

  • HACKINT0SH Level 5 Level 5

    Can you at least give me the name of a few of these apps that refuse to upgrade?

  • dlcole Level 1 Level 1

    BusyCal 2

    Encrypt Files Pro

    Growl

    Kindle

     

    There are a lot more, but here is an example of 4 of the apps that I cannot upgrade.

  • HACKINT0SH Level 5 Level 5

    Ok, busyCal 2 is a paid app. Let's check with iTS, they can confirm on what apple id that is purchased on. They also may be able to check the DS to see if you've done any account name changes, etc. that may be causing some complications here.

     

    iTunes Store Support

    http://www.apple.com/emea/support/itunes/contact.html