I am so sorry. There is no need for rudeness and I apologize. Only excuse I can offer, which really is not something I should do, is that I was so frustrated with this iTunes 11 program. The "button" for the iPhone only shows up when the phone is syncing??? I've tried unistalling and installing, re-authorizing this computer, etc. I guess I'll just go back to the older version until the bugs are worked out of this one. Infuriates me when companies are so anxious to get "updates" and "new or improved products" into the market prior to giving it a long enough test period or even bothering to look for glitches.
I've also had a multitude of problems with my new iPhone 5. Call out...takes 20 seconds for the phone to even begin to connect to ring... happens even when I'm sitting on top of a tower. Other issues, too. I think the phone is defective because a lot of the other issues are not carrier related. Verizon has given me a lot of support but like any carrier wants me to jump through all of the flaming hoops prior to giving up and exchanging the phone.
I'm beginning to think I just should have stayed with my old iPhone 4.
Thank you for your help and advice. Once again, I'm very sorry.