HT1600: Apple TV (1st generation): How to update Apple TV software

Learn about Apple TV (1st generation): How to update Apple TV software
Wilie
Level 1 (0 points)

Q: Apple TV (3rd generation) cannot update

Recently, my Apple TV (3rd generation) showed that I can update it.

But while updating, it showed, "update was not successful". I have tried restart and restore it, but it did not work as well

Do you guys have any ideas about how can I fix it ?

Posted on Dec 2, 2012 3:56 PM

by pinette,Solvedanswer
pinette pinette
Level 1 (65 points)
A:

Are you ethernet connected? if so try it again using wiifi

Posted on Dec 2, 2012 5:43 PM

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Wilie

Q: Apple TV (3rd generation) cannot update

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  • Helpful answers

  • by pinette,Solvedanswer

    pinette pinette Dec 2, 2012 5:43 PM in response to Wilie
    Level 1 (65 points)
    Dec 2, 2012 5:43 PM in response to Wilie

    Are you ethernet connected? if so try it again using wiifi

  • by stefanis,

    stefanis stefanis Dec 5, 2012 4:46 AM in response to Wilie
    Level 1 (4 points)
    Dec 5, 2012 4:46 AM in response to Wilie

    I´ve got the same problem, tried several times to update my ATV3 to 5.1.1 but the installation process stops always at 95% of the 1st (out of 2) step displaying the message "update was not successful, try to restart ATV and then update again".

     

    I did so 5-6 times including latest time after disconnecting my ethernet cable and using wifi connection instead (as "pinette" suggested) but with no success.

     

    I´m a bit surprised of this malfunctioning behavior of an Apple application update process as these usually are smooth, trustful and successful.

     

    Can anyone please help me in giving a hint how to solve this issue? I´ve updated both ATV 2nd gen and ATV 3rd gen several times earlier with no problem whatsoever. My computer is a Mac Pro running Mac OS X Lion 10.7.5 (can´t run Mountain Lion OS 10.8 on this MacPro) and latest iTunes 11 (which runs without problem on the constellation MacPro/MacOS X 10.7.5). Do I maybe need a Mac computer running Mountain Lion on my home network for being able to update Apple TV 3rd gen to it´s latest software 5.1.1?

     

    If there is no forum member/guest having an answer to this question maybe some representative of Apple support can help me? Is there a working solution or stands this update problem for an application bug?

     

    Best regards,

    Stefan

  • by aeamos99,

    aeamos99 aeamos99 Dec 5, 2012 4:37 PM in response to Wilie
    Level 1 (0 points)
    Dec 5, 2012 4:37 PM in response to Wilie

    Same Issue Here. No update via wiFi or E-Net on ATV3. Its definitely a first.

  • by ptaron,

    ptaron ptaron Dec 5, 2012 9:06 PM in response to pinette
    Level 1 (0 points)
    Dec 5, 2012 9:06 PM in response to pinette

    Thanks Pinette! Your tip solved my update problem.

  • by aeamos99,

    aeamos99 aeamos99 Dec 5, 2012 9:34 PM in response to aeamos99
    Level 1 (0 points)
    Dec 5, 2012 9:34 PM in response to aeamos99

    Tried again and RESET rather than RESTART, and it worked over WiFi. Thx for the Tip, Pinette.

  • by Josepi123,

    Josepi123 Josepi123 Dec 6, 2012 7:48 AM in response to Wilie
    Level 1 (0 points)
    Dec 6, 2012 7:48 AM in response to Wilie

    Update Software in Gerenal settings worked over Wifi (etherenet diid not work after 4 attempts).  No need to reset as then you have to re-enter in logins (netflix, etc.) once again.  Thanks Pinette.

  • by acepero,

    acepero acepero Dec 6, 2012 8:14 PM in response to stefanis
    Level 1 (0 points)
    Dec 6, 2012 8:14 PM in response to stefanis

    Having the same issue over wifi on ATV3.  Stuck at 95%.  What the !#$@!!  Jobs passes away and takes quality control with him...

  • by Everywhere_al,

    Everywhere_al Everywhere_al Dec 6, 2012 10:46 PM in response to Wilie
    Level 1 (0 points)
    Dec 6, 2012 10:46 PM in response to Wilie

    Having the same problem - just unpluged the etherenet, turned on the wifi and it updated the first time thru.  Who would of thought Wifi would work better than a direct connect???

     

    Thanks pinette - i can rest tonight without the curse of the update hauting me.

  • by thesage007,

    thesage007 thesage007 Jan 7, 2013 1:17 PM in response to Wilie
    Level 1 (0 points)
    Jan 7, 2013 1:17 PM in response to Wilie

    Thanks Pinette. Who would have thought it works only on wifi. Totally bizarre

  • by themasters15,

    themasters15 themasters15 Jan 10, 2013 10:41 PM in response to Wilie
    Level 1 (0 points)
    Jan 10, 2013 10:41 PM in response to Wilie

    Yes, for some reason, I could too could not update AppleTV 2 Gen via Ethernet.  I had to use the WiFi.  Very very frustrating as I went through the reset, restore etc and have to setup everything all over.

  • by csh1209,

    csh1209 csh1209 Jan 17, 2013 4:52 PM in response to pinette
    Level 1 (0 points)
    Jan 17, 2013 4:52 PM in response to pinette

    Outstanding! How did you ever discover this?