Apple TV (3rd generation) cannot update

Are you ethernet connected? if so try it again using wiifi

I´ve got the same problem, tried several times to update my ATV3 to 5.1.1 but the installation process stops always at 95% of the 1st (out of 2) step displaying the message "update was not successful, try to restart ATV and then update again".

I did so 5-6 times including latest time after disconnecting my ethernet cable and using wifi connection instead (as "pinette" suggested) but with no success.

I´m a bit surprised of this malfunctioning behavior of an Apple application update process as these usually are smooth, trustful and successful.

Can anyone please help me in giving a hint how to solve this issue? I´ve updated both ATV 2nd gen and ATV 3rd gen several times earlier with no problem whatsoever. My computer is a Mac Pro running Mac OS X Lion 10.7.5 (can´t run Mountain Lion OS 10.8 on this MacPro) and latest iTunes 11 (which runs without problem on the constellation MacPro/MacOS X 10.7.5). Do I maybe need a Mac computer running Mountain Lion on my home network for being able to update Apple TV 3rd gen to it´s latest software 5.1.1?

If there is no forum member/guest having an answer to this question maybe some representative of Apple support can help me? Is there a working solution or stands this update problem for an application bug?

Best regards,

Stefan

Same Issue Here. No update via wiFi or E-Net on ATV3. Its definitely a first.

Thanks Pinette! Your tip solved my update problem.

Tried again and RESET rather than RESTART, and it worked over WiFi. Thx for the Tip, Pinette. 🙂

Update Software in Gerenal settings worked over Wifi (etherenet diid not work after 4 attempts). No need to reset as then you have to re-enter in logins (netflix, etc.) once again. Thanks Pinette.😎

Having the same issue over wifi on ATV3. Stuck at 95%. What the !#$@!! Jobs passes away and takes quality control with him...

Having the same problem - just unpluged the etherenet, turned on the wifi and it updated the first time thru. Who would of thought Wifi would work better than a direct connect???

Thanks pinette - i can rest tonight without the curse of the update hauting me.

Thanks Pinette. Who would have thought it works only on wifi. Totally bizarre

Yes, for some reason, I could too could not update AppleTV 2 Gen via Ethernet. I had to use the WiFi. Very very frustrating as I went through the reset, restore etc and have to setup everything all over.

Outstanding! How did you ever discover this?