11 Replies Latest reply: Jan 17, 2013 4:52 PM by csh1209
Wilie Level 1 Level 1

Recently, my Apple TV (3rd generation) showed that I can update it.

But while updating, it showed, "update was not successful". I have tried restart and restore it, but it did not work as well

Do you guys have any ideas about how can I fix it ?

Solved by pinette on Dec 2, 2012 5:43 PM Solved

Are you ethernet connected? if so try it again using wiifi

  • pinette Level 1 Level 1

    Are you ethernet connected? if so try it again using wiifi

  • stefanis Level 1 Level 1

    I´ve got the same problem, tried several times to update my ATV3 to 5.1.1 but the installation process stops always at 95% of the 1st (out of 2) step displaying the message "update was not successful, try to restart ATV and then update again".


    I did so 5-6 times including latest time after disconnecting my ethernet cable and using wifi connection instead (as "pinette" suggested) but with no success.


    I´m a bit surprised of this malfunctioning behavior of an Apple application update process as these usually are smooth, trustful and successful.


    Can anyone please help me in giving a hint how to solve this issue? I´ve updated both ATV 2nd gen and ATV 3rd gen several times earlier with no problem whatsoever. My computer is a Mac Pro running Mac OS X Lion 10.7.5 (can´t run Mountain Lion OS 10.8 on this MacPro) and latest iTunes 11 (which runs without problem on the constellation MacPro/MacOS X 10.7.5). Do I maybe need a Mac computer running Mountain Lion on my home network for being able to update Apple TV 3rd gen to it´s latest software 5.1.1?


    If there is no forum member/guest having an answer to this question maybe some representative of Apple support can help me? Is there a working solution or stands this update problem for an application bug?


    Best regards,


  • aeamos99 Level 1 Level 1

    Same Issue Here. No update via wiFi or E-Net on ATV3. Its definitely a first.

  • ptaron Level 1 Level 1

    Thanks Pinette! Your tip solved my update problem.

  • aeamos99 Level 1 Level 1

    Tried again and RESET rather than RESTART, and it worked over WiFi. Thx for the Tip, Pinette.

  • Josepi123 Level 1 Level 1

    Update Software in Gerenal settings worked over Wifi (etherenet diid not work after 4 attempts).  No need to reset as then you have to re-enter in logins (netflix, etc.) once again.  Thanks Pinette.

  • acepero Level 1 Level 1

    Having the same issue over wifi on ATV3.  Stuck at 95%.  What the !#$@!!  Jobs passes away and takes quality control with him...

  • Everywhere_al Level 1 Level 1

    Having the same problem - just unpluged the etherenet, turned on the wifi and it updated the first time thru.  Who would of thought Wifi would work better than a direct connect???


    Thanks pinette - i can rest tonight without the curse of the update hauting me.

  • thesage007 Level 1 Level 1

    Thanks Pinette. Who would have thought it works only on wifi. Totally bizarre

  • themasters15 Level 1 Level 1

    Yes, for some reason, I could too could not update AppleTV 2 Gen via Ethernet.  I had to use the WiFi.  Very very frustrating as I went through the reset, restore etc and have to setup everything all over.

  • csh1209 Level 1 Level 1

    Outstanding! How did you ever discover this?