3 Replies Latest reply: Dec 3, 2012 7:30 AM by MrHoffman
BigMulie Level 1 (0 points)

I am using 10.6.8.  When I open mac mail it brings down messages from Charter (service provider) mail but the messages on Charter server are not eliminated.  Thus, I get multiple copies of the same messages.  They will keep coming until I close mac mail.  Why is this happening and how do I fix it?

  • MrHoffman Level 6 (14,842 points)

    I'm not certain what was mean by "brings down messages" and "keeps coming" here; you're seeing duplicates of some sort?    Messages are not eliminated?  I'm going to make some guesses here, and some of the following might not apply to this case.


    Some mail connections — IMAP, for instance — don't usually copy the messages from the server to the client, too.  (You might already know that, of course.)


    What does the Connection Doctor tool in Mail.app indicate about the connection?  Valid and functional?


    Does the option to repair (Rebuild) the folders involved clear this?


    There are also cases where there are corrupt mail messages, and these can get stuck between the server and the client.  If Charter has a web mail service available, that can sometimes be used to delete the problematic messages from the server.

  • BigMulie Level 1 (0 points)

    What I meant by "brings down messages" and "keeps coming" is that so long as mac mail is open the same message will down load continuously every minute or so.  After clearing out my mail on the provider server, I sent myself a test message.  After opening mac mail, within 10 to 15 minutes I had about 30 copies of the same message in my in box.


    What is a connection doctor and where do I find it?  How do I rebuild/repair folders?  I tried deleting all inbox folders and accounts and started over but problem persists.

  • MrHoffman Level 6 (14,842 points)

    The Connection Doctor and the Rebuild mechanisms are entities within the Mail.app menus.   Look under the Mailbox and Window menus for these.


    In addition to what I'd mentioned earlier, there have been a few cases where removing and re-adding the account in Mail.app has resolved weird problems.