HT203242: iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

Learn about iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
myspi2010

Q: Problem with Windows 8? Or itunes?

I put in a blank CD an itunes recognizes it, but when I try to burn a playlist it says "no disc burner or software detected/found" I've got Windows 8.

 

Here are the diagnostics results:

 

(Build 9200)

LENOVO IdeaPad Z580

iTunes 11.0.0.163

QuickTime not available

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver not found.

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

 

 

iTunes Serial Number 0084B458093A79B8

 

 

Current user is not an administrator.

The current local date and time is 2012-12-02 18:45:58.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

 

 

 

 

**** External Plug-ins Information ****

 

 

No external plug-ins installed.

 

 

iPodService 11.0.0.163 (x64) is currently running.

iTunesHelper 11.0.0.163 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

 

 

**** CD/DVD Drive Tests ****

 

 

No drivers in LowerFilters.

UpperFilters: GEARAspiWDM (2.2.3.0),

 

 

Failed while scanning for CD / DVD drives, error 2355.

Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

 

 

E: Unsupported CD or DVD drive.

Virtual drives can sometimes interfere with reading and writing CDs in iTunes. If this is a virtual drive and you are having problems with other drives, try uninstalling the virtual CD application.

Other OS

Posted on Dec 2, 2012 6:58 PM

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Q: Problem with Windows 8? Or itunes?

  • All replies
  • Helpful answers

  • by tailspower2001,

    tailspower2001 tailspower2001 Dec 6, 2012 5:55 AM in response to myspi2010
    Level 1 (80 points)
    Dec 6, 2012 5:55 AM in response to myspi2010

    For one thier's no Windows 8 neavie version of Itunes at this time and that is one of the iusses that you are having.

    2nd wille yes Windows 8 is good if your happy with Windows 7 like I am it's not wirth the upgrade unless you buy something like an tolch srceen laptop. Since Mricosoft will support Windows 7 until at lesse 2015 I owund just say with Windows 7. Maybe then the open sroce React OS porject will be at version 1 or 2 and we can run 100% of our Windows apps without buying an copy an copy of Windows.   

  • by Lexiepex,

    Lexiepex Lexiepex Dec 6, 2012 6:47 AM in response to myspi2010
    Level 6 (10,470 points)
    Mac OS X
    Dec 6, 2012 6:47 AM in response to myspi2010

    You have to wait, iTunes does not run on Windows( yet).

  • by tailspower2001,

    tailspower2001 tailspower2001 Dec 9, 2012 4:59 AM in response to Lexiepex
    Level 1 (80 points)
    Dec 9, 2012 4:59 AM in response to Lexiepex

    Itunes run on Windows as will as any onder Windows app; nothing that pople comeplacn about it on Windows I see on run into nonething (no iusses) at all. In fact it's one of the apps I have running 24/7 and never cashed unless Windows 7 has something like an memroy dump witch never happened.  

  • by Lexiepex,

    Lexiepex Lexiepex Dec 9, 2012 12:00 PM in response to tailspower2001
    Level 6 (10,470 points)
    Mac OS X
    Dec 9, 2012 12:00 PM in response to tailspower2001

    I am sorry: I forgot the 8.

    You have to wait, iTunes does not run on Windows 8 ( yet).