11 Replies Latest reply: Dec 19, 2012 1:54 PM by appleforsbach
appleforsbach Level 1 (0 points)

Today 03.12.12 i cannot access my MobileMe server. I have it as a legacy from last year but have not received any notification that it would be switched off today. I need access to my data - How & who do I need to contact at Apple to help me resolve this?

My iCloud accout is working fine.


Mac OS X (10.7.5)
  • deggie Level 9 (52,729 points)

    MobileMe ceased operations on June 30th. Users were given until the end of September to pull off all of their data, after an extension was granted. I received at least 10 emails regarding this. I don't believe there is any way at this time to recover anything from MobileMe.

  • appleforsbach Level 1 (0 points)

    I knew it was coming but the comfort of it still working (yesterday all was good) meant I kept taking advantage of it!

    Unfortunatly I didn't receive any emails announcing the final 'shut down' date (that is to say non after June 2011).

    Is there an Apple support contact I can direct my question to?

  • deggie Level 9 (52,729 points)

    You can call AppleCare and ask to be transferred to Customer Service.

  • Roger Wilmut1 Level 9 (75,139 points)

    appleforsbach wrote:

     

    I knew it was coming but the comfort of it still working (yesterday all was good) meant I kept taking advantage of it!

    You can't have been accessing the server - it's been closed since 1 August (and you will not be able to recover any data from it).

     

    Were you using 'iDisk Syncing'? This is where you have a 'local copy' on your Desktop which in the past would have synced with the server, but obviously has not been doing so. However you would still be able to place data in it, but it has presumably now decided to disappear.

     

    The 'local copy' is sourced from a 'sparsebundle' disk image which lives in (user)/Library/FileSync (and then in a sub-folder) so you may be able to locate that and open it to retrieve your data. However some people have reported difficulty in doing this, suggesting the file had become corrupted. You can only try. I really wouldn't bother contacting Apple: they won't be able to retrieve any of your data.

  • appleforsbach Level 1 (0 points)

    Thanks, the thought process was helpful - check my local disk. (I have found the majority of data)

    I do have another problem though - MobileMe is now not letting me log-in, therefore I'm unable to get into my 'local copy'.

    I have no problem with iCloud or my Mail settings- it is just for MobileMe where it doesn't accept my password.

  • Roger Wilmut1 Level 9 (75,139 points)

    You won't be able to log on to MobileMe - there is nothing to log on to. I wouldn't have expected this to prevent your opening the sparseimage - is that what is happening? You do say that you've found the majority of your data, which suggests that you managed to open it, so what exactly is happening?

  • appleforsbach Level 1 (0 points)

    Thanks Roger.

    I have found majority through Time Machine. I haven't been able to locate the file 'sparseimage' on my mac.

    I have obviuosly just been saving the data locally but under MobileMe. Today the icon has gone from desktop & when i go to Preferances & try to log in, it doesn't recognize me.

    I guess i only need to know if i can find sparseimage.

    I have used Spotlight with no success.

  • Roger Wilmut1 Level 9 (75,139 points)

    The file should be in your user library, not the one at root level. However in Lion Apple have hidden the user’s Library folder to casual viewers, in an attempt to stop new Mac users messing their machines up. To access it, in the Finder go to the ‘Go’ menu and hold down the Option (Alt) key; the Library folder will appear as a choice.

  • appleforsbach Level 1 (0 points)

    Hi Roger,

    I have an older MacBook Pro running 10.6.8 - do you know how I can find the Library folder?

    The Option key trick doesn't seem to work.

    Thanks

  • Roger Wilmut1 Level 9 (75,139 points)

    You don't need the option key method. Simply open your Home Folder (the house icon in the Dock) then open the Library Folder within it.

  • appleforsbach Level 1 (0 points)

    once again, thanks!