Currently Being ModeratedDec 3, 2012 7:42 AM (in response to Mammolshain)
Now I have the problem that Apple refuses to unlock my account back it three times already were problems with payment.
Can someone help me?
Nobody here can... Only Apple can... Suggest you contact them again.
Currently Being ModeratedDec 3, 2012 10:56 PM (in response to Mammolshain)
iTunes Store Support
Currently Being ModeratedDec 4, 2012 3:06 AM (in response to HACKINT0SH)
iTunes weigert sich weiterhin meinen Account freizuschalten und verweist auf ClickandBuy, da nur sie Zugriff auf mein iTuneskonto haben
iTunes still refuses to unlock my account and points to ClickandBuy, since only they have access to my iTunes account
Currently Being ModeratedDec 4, 2012 3:12 AM (in response to Mammolshain)
Can you post their reply to you so I can view it myself?
Currently Being ModeratedDec 4, 2012 3:18 AM (in response to HACKINT0SH)
Sehr geehrter Herr Liedtke,
vielen Dank für Ihre E-Mail.
Ich kann Ihre Frustrationen darüber, dass wir Ihren Account kein weiteres Mal reaktivieren können, verstehen.
Bitte beachten Sie dass ich als Mitarbeiter des iTunes Stores keinerlei Weisungsbefugnis gegenüber ClickandBuy habe, da ClickandBuy keine Tochterfirma von Apple ist. ClickandBuy ist lediglich eine anerkannte Zahlungsmethode für iTunes Accounts, hier gleichzusetzen mit beispielsweise einem Kreditkarteninstitut.
Ich kann Sie daher leider nur erneut darum bitten, sich nochmals an ClickandBuy zu wenden und darum zu bitten, dass diese die korrekte Abteilung bei Apple kontaktieren - die Reaktivierung wird in einem solchen Fall nicht über die iTunes Supportabteilung vorgenommen.
Ich kann gut verstehen, dass Sie mit unserer konsequenten Entscheidung nicht zufrieden sind und möchte Sie daher bitten, Ihre Kritik unter folgendem Link zum Ausdruck zu bringen:
Ich wünsche Ihnen noch einen schönen Tag und hoffe sehr, dass Ihnen ClickandBuy weiterhelfen kann.
Mit freundlichen Grüßen,
iTunes Store/Mac App Store Customer Support
Ich bedanke mich für die Möglichkeit, Ihnen helfen zu dürfen.
Dear Mr. Liedtke,
Thank you for your email.
I can understand your frustration about the fact that we can reactivate your account, no further time.
Please note that I, as an employee of the iTunes Store do not have any authority over ClickandBuy ClickandBuy there is no subsidiary of Apple. ClickandBuy is merely an accepted payment method for iTunes accounts, here equated with, for example, a credit card company.
I therefore ask you can unfortunately only once about himself again to turn to ClickandBuy and to ask that they contact the correct department at Apple - the reactivation is not in such a case made on the iTunes Support Department.
I can well understand that you are consistent with our decision not satisfied and would therefore ask you to bring your criticism to the following link to apply:
I wish you a nice day and hope that you can help ClickandBuy.
iTunes Store / Mac App Store Customer Support
I am grateful for the opportunity to help you.
Message was edited by: Mammolshain
Currently Being ModeratedDec 4, 2012 3:17 AM (in response to Mammolshain)
Damnit, sorry I didn't realize you corresponded with the German que. Im not going to be able to understand that, now. I guess I should be careful in the future for what I ask for
Did they say you had an outstanding order or something?
If you could use a different email, write in to
iTunes Store Support
again, and this time do everything in english. They'll prob put you in the English European que, and then I can understand a bit better. And we'll have the opinions of two seperate advisors here.
Currently Being ModeratedDec 4, 2012 3:20 AM (in response to Mammolshain)
okay I have it up again translated into English :-)
Currently Being ModeratedDec 4, 2012 10:16 PM (in response to Mammolshain)
Ok thanks. So the account was then disabled and this is the third time it's disabled?
Genereally, this is due to outstanding orders, but you mentioned there is no debts. I'm not sure myself what could have happened between click & buy and iTunes. Are you sure you have the exact same address for both accounts?
If only this wasn't disabled, you could dump Click & Buy if you had to and just use something else like gift cards.
I''ll tell you what. Do what I said to get a second opinion. E-mail iTunes again (but use a different email address), otherwise you may end up with the exact same advisor. Try to get into the English que, and let's see what happens here.
Currently Being ModeratedDec 5, 2012 6:40 AM (in response to HACKINT0SH)
Thanks for the answer.
Yes, my account was disabled for the third time.
Right, there are no amounts outstanding on iTunes and my credit is 1.23 €. still refuses the iTunes store to activate my account again because he was disabled already three times.
My credit was last charged with a gift card. Unfortunately I can not use it because of the iTunes store refuses to reactivate my account.
ClickandBuy has informed me the CAB can not activate the account, but even iTunes and the iTunes Store insists the only CAB reactivate my account again.
I'll link to it from CAB to iTunes and iTunes after CAB and no one is able to reactivate it.
Thanks for the tip. I will try with a different e-mail address to communicate with another iTunes consultant in contact.
Currently Being ModeratedDec 5, 2012 8:44 AM (in response to HACKINT0SH)
The problem was solved.
I have done everything as you have beschriben it.
iTunes U.S. has activated my account again.
You have really a great support, which we can only dream of in Germany.
Currently Being ModeratedDec 5, 2012 9:44 PM (in response to Mammolshain)
It may not be anything wrong that the German advsor did. They could have been following policy, but the US advisor may not have known yet, and hence circumvented this
I am a bit worried that your account may run into the same problem again in the future, but we will see how it goes.