Skip navigation

Account gesperrt / account Disabled Germany/ Deutschland

362 Views 11 Replies Latest reply: Dec 5, 2012 9:44 PM by HACKINT0SH RSS
Mammolshain Calculating status...
Currently Being Moderated
Dec 3, 2012 7:38 AM

Leider wurde schon dreimal mein Account gesperrt, da mein Konto über ClickandBuy nicht ausgeglichen war.

 

Bei den beiden letzten male, lag es an einer Änderung meiner Bankverbindung, welche ich versehentlich nicht bei ClickandBuy geändert habe.

 

Jetzt habe ich das Problem, das Apple sich weigert meinen Account wieder freizuschalten da es schon dreimal Probleme mit der Zahlung gab.

 

Derzeit liegen keine offenen Forderungen vor und ich habe ein Guthaben von ca. 1,50€ bei iTunes.

 

Kann mir jemand weiterhelfen?

 

ich besitze seit 8 Tagen ein neues iPhone und kann den Appstore nicht nutzen, das frustriert mich.

 

Einen Mac Mini und einen iMac benutze ich seit 4 Jahren.

-----------

Unfortunately, three times my account has been blocked because my account was not compensated through ClickandBuy.

 

The last two times, it was because of a change in my bank account, which I have not accidentally changed at ClickandBuy.

 

Now I have the problem that Apple refuses to unlock my account back it three times already were problems with payment.

 

There are no outstanding debts and I have a balance of about € 1.50 on iTunes.

 

Can someone help me?

 

I have 8 days since a new iPhone and can not use the AppStore, which frustrates me.

 

A Mac Mini and an iMac I use for 4 years.

iPhone 4, iOS 6.0.1, iTunes and AppStore
  • AnaMusic Level 9 Level 9 (55,205 points)

    Mammolshain wrote:

     

    ...

     

    Now I have the problem that Apple refuses to unlock my account back it three times already were problems with payment.

    ...

    Can someone help me?

     

     

    Nobody here can... Only Apple can... Suggest you contact them again.

  • HACKINT0SH Level 5 Level 5 (5,750 points)
  • HACKINT0SH Level 5 Level 5 (5,750 points)

    Can you post their reply to you so I can view it myself?

  • HACKINT0SH Level 5 Level 5 (5,750 points)

    Damnit, sorry I didn't realize you corresponded with the German que. Im not going to be able to understand that, now. I guess I should be careful in the future for what I ask for

     

    Did they say you had an outstanding order or something?

     

    If you could use a different email, write in to

    iTunes Store Support

    http://www.apple.com/emea/support/itunes/contact.html

     

    again, and this time do everything in english. They'll prob put you in the English European que, and then I can understand a bit better. And we'll have the opinions of two seperate advisors here.

  • HACKINT0SH Level 5 Level 5 (5,750 points)

    Ok thanks. So the account was then disabled and this is the third time it's disabled?

     

    Genereally, this is due to outstanding orders, but you mentioned there is no debts. I'm not sure myself what could have happened between click & buy and iTunes. Are you sure you have the exact same address for both accounts?

     

    If only this wasn't disabled, you could dump Click & Buy if you had to and just use something else like gift cards.

     

    I''ll tell you what. Do what I said to get a second opinion. E-mail iTunes again (but use a different email address), otherwise you may end up with the exact same advisor. Try to get into the English que, and let's see what happens here.

  • HACKINT0SH Level 5 Level 5 (5,750 points)

    It may not be anything wrong that the German advsor did. They could have been following policy, but the US advisor may not have known yet, and hence circumvented this

     

    I am a bit worried that your account may run into the same problem again in the future, but we will see how it goes.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.