Store thinks it's on my computer but it's not

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Level 1

4 points

Store thinks it's on my computer but it's not

BIG PROBLEM. I have several missing music purchases. The Apple Store> Purchases>Not on this computer don't show them on the list so it must think they are pn this computer. When I bought this new computer and the Apple store transferred my files they did it such a way that I have been back in 4 times to try and get my photos, music, etc straightened out. A HUGE MESS! I have about 15 purchased music files still missing. Spotlight can't find the music, I can't find the music....and the store still thinks it's somewhere on my computer. The other complication is that I used the music in some family imovies and now the music won't play because it can't find the music. WHAT NOW???? How do I get the store to allow me to re downlaod the missing files?

MacBook Pro, Mac OS X (10.7.2)

Posted on Dec 3, 2012 9:27 AM

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Answer 1

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King_Penguin

Level 10

334,144 points

Dec 3, 2012 9:46 AM in response to mszig

If you have the 'pointers' to those songs in the Music part of your iTunes library then iTunes assumes that you still have the tracks somewhere (even if the actual music files are not on your computer). Try deleting the 'pointer' to one of them from your library and see if it then shows in the 'not on this computer' section for re-downloading (assuming that it's still in the store).

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Answer 2

mszig Author

Level 1

4 points

Dec 11, 2012 9:34 PM in response to King_Penguin

This solved the problem...I think.

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