11 Replies Latest reply: Dec 3, 2012 6:05 PM by Csound1
DKJ2012 Level 1 Level 1

Anybody having Mail issues this afternoon? Monday 12/03/2012?

 

iCloud support indicates systems are all online; however, when I login to iCloud and try to access email from there, I get the message that an error has happened and there are "missing resources." Same thing that happened when somebody's server went down for nearly 48 hours a couple months ago!


Mac OS X (10.7.5)
  • Appletini6 Level 3 Level 3

    I just logged on to icloud.com and mail is working fine on my end.

     

    If a lot of other users start reporting the problem, then yeah the servers may be down. Apple usually indicates on their icloud status website when the server is down or not.

  • sharG Level 1 Level 1

    I have two email accounts on my PowerMac and in the last few days the second email account is continually off-line. If I quit out of Mail, then open it again I have the account for a short time, then it's off-line again. Anybody else having this issue?

  • Csound1 Level 8 Level 8
    expertise.desktops
    Desktops

    And is this an iCloud account (@mac / @me / @icloud.com)

  • sharG Level 1 Level 1

    I've tried with and without iCloud. It has happened since getting the iCloud account, however.

  • Csound1 Level 8 Level 8
    expertise.desktops
    Desktops

    sharG wrote:

     

    I've tried with and without iCloud. It has happened since getting the iCloud account, however.

    That doesn't answer my question and I hate guessing. Who is your email provider ....... ?

  • sharG Level 1 Level 1

    Comcast. I use the Mail program.

  • Csound1 Level 8 Level 8
    expertise.desktops
    Desktops

    So it's a POP system, and even worse it is Comcast (good luck getting support there) I have a Comcast account (I no longer use it) it is awful and so is the tech support, all I can suggest is that you obtain the Comcast POP settings (they don't offer any modern systems) and re-enter the account in Mail, please note that as it is a POP system it will not reconstruct itself so backup first.

     

    I looked for the Comcast Mail Setup for Mac, here is a link, follow it but backup first.

  • sharG Level 1 Level 1

    I called Comcast who said their equipment showed my second account IS online. In testing it, they were right. It would appear that by activating iCloud it causes the Mac to show an offline sign when, in fact, it isn't offline at all. Strange.

  • Csound1 Level 8 Level 8
    expertise.desktops
    Desktops

    You will continue you to have issues with your Comcast account, I suggest you use their tools to forward all of the Comcast mail to iCloud and disconnect from the Comcast servers entirely, but it's up to you.

  • sharG Level 1 Level 1

    Are you saying Comcast knows how to DO that? They always seemed baffled when I say I'm on a Mac. How would I forward all my emails from Comcast? Would I then have to change my email address from xxx@comcast.net to the xxx@icloud?

  • Csound1 Level 8 Level 8
    expertise.desktops
    Desktops

    You are right, the chances of finding a Comcast support person who knows how to do that is minimal, but it is very easy for you to do it.

     

    Go to the Comcast website (Mail), go into the settings and choose to forward your incloming mail to your iCloud address, you can choose to delete the mail from Comcast when it is forwarded or just leave it in place.

     

    No changes of email address are required but when you reply it will come form your iCloud address.

     

    I'll post back with more info if you need it.

     

    ...

     

    Go to your Comcast email page, select 'Email and Voice Preferences' then select Email, scroll down to 'Forwarding', it is self explanatory.

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