1 Reply Latest reply: Dec 4, 2012 6:26 AM by lllaass
maryamfromon Level 1 Level 1 (0 points)

ok, so my ipod, that i have almost had for almost a year, is starting to breakdown. Its volume for music doesn't work but my ringer does, its very wierd. I need help knowing if i can get it fixed.

iPod touch (4th generation), iOS 6.0.1
  • lllaass Level 10 Level 10 (169,020 points)


    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:

    iOS: How to back up

    - Restore to factory settings/new iOS device.

    -  Make an appointment at the Genius Bar of an Apple store.

    Apple Retail Store - Genius Bar