3 Replies Latest reply: Dec 4, 2012 2:44 PM by Linc Davis
Russianguns Level 1 Level 1 (0 points)

I've gone through three LaCie USB 3.0 external hard drives, I'm starting to wonder if it's something with the MBA.

 

1. First LaCie d2 Quadra v3 drive I purchased would not mount when plugged into USB 3.0, had to get a USB hub just for it to work with USB 2.0.

 

2. Replaced that with a newer LaCie d2 Quadra v3 drive that worked fine with USB 3.0, however when waking up the Mac it would cause a kernel panic and restart the computer every time.

 

3. Now I have a new LaCie 2big Quadra USB 3.0 RAID drive which also causes a kernel panic and restarts the computer whenever the Mac is woken up.

 

 

This MacBook Air is only a few months old, is running 10.8.2 and has all software updates installed. I've contacted Apple and talked with a Senior Advisor about this and we exhausted every bit of troubleshooting that could be done over the phone. He assured that it has to be a firmware issue of some sort relating to the external and not at all a hardware issue with the MBA. Would like to note that updating the firmware available for two of the drives did not fix the problem.

 

Any additional insight or advice would be appreciated. Here is the most recent kernel panic for reference:

 

Mon Dec  3 15:51:36 2012

panic(cpu 1 caller 0xffffff800e0b7e75): Kernel trap at 0xffffff800e445d5a, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000040, CR3: 0x000000001038c000, CR4: 0x00000000001606e0

RAX: 0x0000010d0e36465d, RBX: 0xffffff80203a0679, RCX: 0x0000000000000000, RDX: 0x0000010d0e36465d

RSP: 0xffffff80fe41be90, RBP: 0xffffff80fe41bec0, RSI: 0xffffff80203a0679, RDI: 0x0000000000000000

R8:  0x0000000000000003, R9:  0x0000000000000000, R10: 0xffffffffffffffff, R11: 0x00000000ffffffff

R12: 0xffffff80203a0679, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x0000010d0e36465d

RFL: 0x0000000000010246, RIP: 0xffffff800e445d5a, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000000000000040, Error code: 0x0000000000000000, Fault CPU: 0x1

 

 

Backtrace (CPU 1), Frame : Return Address

0xffffff80fe41bb30 : 0xffffff800e01d626

0xffffff80fe41bba0 : 0xffffff800e0b7e75

0xffffff80fe41bd70 : 0xffffff800e0cd3bd

0xffffff80fe41bd90 : 0xffffff800e445d5a

0xffffff80fe41bec0 : 0xffffff7f8eb55492

0xffffff80fe41bf00 : 0xffffff7f8eb5523c

0xffffff80fe41bf60 : 0xffffff800e03dcde

0xffffff80fe41bfb0 : 0xffffff800e0b2957

      Kernel Extensions in backtrace:

         com.apple.iokit.IOUSBAttachedSCSI(1.0.2)[AE5C5A3B-2AAD-3396-A5B6-35F101E29248]@ 0xffffff7f8eb52000->0xffffff7f8eb59fff

            dependency: com.apple.iokit.IOUSBFamily(5.5.0)[DF1A9F7E-C593-313D-8EBB-5DA72F03C087]@0xffff ff7f8e62b000

            dependency: com.apple.iokit.IOStorageFamily(1.8)[A3CC4E44-8E10-3D9A-BA8E-95743E79D125]@0xff ffff7f8e570000

            dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.5.5)[DCE95F6E-F7D4-33D8-9515-FB C4FF5B1AB4]@0xffffff7f8e6b8000

 

 

BSD process name corresponding to current thread: kernel_task

 

 

Mac OS version:

12C3006

 

 

Kernel version:

Darwin Kernel Version 12.2.1: Thu Oct 18 16:32:48 PDT 2012; root:xnu-2050.20.9~2/RELEASE_X86_64

Kernel UUID: 0AFA55FD-872F-3BBE-8630-214EB586A16D

Kernel slide:     0x000000000de00000

Kernel text base: 0xffffff800e000000

System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

 

 

System uptime in nanoseconds: 1150584848256

last loaded kext at 451504569723: com.lacie.driver.LaCie_RemoteComms          1.0.1 (addr 0xffffff7f8fc8d000, size 12288)

last unloaded kext at 511597348964: com.lacie.driver.LaCie_RemoteComms          1.0.1 (addr 0xffffff7f8fc8d000, size 8192)

loaded kexts:

com.Logitech.Unifying.HID Driver          1.2.0

com.makemkv.kext.daspi          1

com.LaCie.ScsiType00          1.2.11

com.jmicron.driver.jmPeripheralDevice          2.0.4

com.Logitech.Control Center.HID Driver          3.6.0

com.oxsemi.driver.OxsemiDeviceType00          1.28.13

com.apple.filesystems.autofs          3.0

com.apple.driver.AudioAUUC          1.60

com.apple.driver.IOBluetoothA2DPAudioDriver          4.1.2f9

com.apple.iokit.IOBluetoothSerialManager          4.1.2f9

com.apple.driver.X86PlatformShim          1.0.0

com.apple.driver.AGPM          100.12.81

com.apple.driver.ApplePlatformEnabler          2.0.6d1

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AppleHDA          2.3.5fc10

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.2f9

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.driver.AppleMikeyDriver          2.3.5fc10

com.apple.driver.AppleSMCPDRC          1.0.0

com.apple.driver.AppleSMCLMU          2.0.3d0

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.ApplePolicyControl          3.2.13

com.apple.driver.AppleLPC          1.6.0

com.apple.driver.AppleBacklight          170.2.5

com.apple.driver.AppleUpstreamUserClient          3.5.10

com.apple.driver.AppleMCCSControl          1.1.11

com.apple.driver.AppleIntelHD4000Graphics          8.0.6

com.apple.driver.AppleIntelFramebufferCapri          8.0.6

com.apple.iokit.IOUSBAttachedSCSI          1.0.2

com.apple.iokit.SCSITaskUserClient          3.5.5

com.apple.driver.AppleUSBCardReader          3.1.7

com.apple.driver.AppleUSBTCButtons          237.1

com.apple.driver.AppleUSBTCKeyboard          237.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          34

com.apple.driver.XsanFilter          404

com.apple.driver.AppleUSBHub          5.5.0

com.apple.iokit.IOAHCIBlockStorage          2.3.1

com.apple.driver.AppleUSBEHCI          5.5.0

com.apple.driver.AirPort.Brcm4331          612.20.14

com.apple.driver.AppleAHCIPort          2.5.1

com.apple.driver.AppleUSBXHCI          1.5.1

com.apple.driver.AppleEFINVRAM          1.7

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleACPIButtons          1.7

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.7

com.apple.driver.AppleAPIC          1.6

com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

com.apple.nke.applicationfirewall          4.0.39

com.apple.security.quarantine          2

com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

com.apple.kext.triggers          1.0

com.apple.iokit.IOSerialFamily          10.0.6

com.apple.driver.DspFuncLib          2.3.5fc10

com.apple.iokit.IOAudioFamily          1.8.9fc11

com.apple.kext.OSvKernDSPLib          1.6

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.2f9

com.apple.iokit.IOSurface          86.0.3

com.apple.driver.AppleHDAController          2.3.5fc10

com.apple.iokit.IOHDAFamily          2.3.5fc10

com.apple.driver.X86PlatformPlugin          1.0.0

com.apple.driver.AppleSMC          3.1.4d2

com.apple.driver.IOPlatformPluginFamily          5.3.0d47

com.apple.driver.AppleGraphicsControl          3.2.13

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.AppleSMBusPCI          1.0.11d0

com.apple.driver.AppleSMBusController          1.0.11d0

com.apple.iokit.IONDRVSupport          2.3.6

com.apple.iokit.IOGraphicsFamily          2.3.6

com.apple.driver.AppleUSBHIDKeyboard          170.2

com.apple.driver.AppleHIDKeyboard          170.2

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOUSBMassStorageClass          3.5.1

com.apple.driver.AppleUSBMultitouch          237.3

com.apple.driver.IOBluetoothHIDDriver          4.1.2f9

com.apple.iokit.IOBluetoothFamily          4.1.2f9

com.apple.iokit.IOUSBHIDDriver          5.2.5

com.apple.driver.AppleThunderboltDPInAdapter          1.8.9

com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.9

com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.6

com.apple.driver.AppleUSBMergeNub          5.5.0

com.apple.driver.AppleUSBComposite          5.2.5

com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5

com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5

com.apple.driver.AppleThunderboltNHI          1.6.3

com.apple.iokit.IOThunderboltFamily          2.1.8

com.apple.iokit.IOUSBUserClient          5.5.0

com.apple.iokit.IO80211Family          510.4

com.apple.iokit.IONetworkingFamily          3.0

com.apple.iokit.IOAHCIFamily          2.3.1

com.apple.iokit.IOUSBFamily          5.5.0

com.apple.driver.AppleEFIRuntime          1.7

com.apple.iokit.IOHIDFamily          1.8.1

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          220

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          344

com.apple.iokit.IOStorageFamily          1.8

com.apple.driver.AppleKeyStore          28.21

com.apple.driver.AppleACPIPlatform          1.7

com.apple.iokit.IOPCIFamily          2.7.3

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0


MacBook Air, OS X Mountain Lion (10.8.2)
  • Linc Davis Level 10 Level 10 (169,340 points)

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • Russianguns Level 1 Level 1 (0 points)

    I went ahead booted up with Safe Mode, did not have the issue at all. Thanks for the suggestion, Linc.


    In Safe Mode, LaCie Desktop Manager was not installed or available, so when I booted it up normally I played around with the options. It seems that the "shortcut button" which is configurable for this drive (a blue button) through this application is what's causing the kernel panics. I've been testing it for the past 3 hours, and so far when it is disabled in the app there is no issue at all.

  • Linc Davis Level 10 Level 10 (169,340 points)

    You've installed several third-party kernel extensions. Any one of them alone may be capable of causing panics or other unpredictable results. The combination of all of them makes system instability very likely. I suggest you remove any that are not necessary for your work according to the developer's instructions.