earphones iphone 5

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earphones iphone 5

Hello,

I've been using my new Iphone 5 for a while and really enjoy the sound of the new earphones.

But ! Sometimes, the music stops in one ear then in the other one. Stop and play restart the sound but only for a while. But it stops again.

During phone conversation, one ear does some weird cracking sounds, like electric shortcuts.

I heard some issues could come from the connector which could not be enough inserted, but I inseret it carefully…

It also works very well when using the old earphones !

Should I ask for a swap ? Is there somme solutions ?

Thanx for helping

Laurent

iPhone 5, iOS 6.0.1

Posted on Dec 4, 2012 7:11 AM

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Answer 1

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PAL1945

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Dec 4, 2012 7:59 AM in response to clementino69

When you insert the jack into the phone you must give it a very firm push to properly insert and make a full connection. I purchased my iphone 5 last week and when I tried the ear buds I too thought there was a problem with the connector or maybe the phone. I called my friend and he told me to push the connector in firmally. I did and they work perfect.

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Answer 2

clementino69 Author

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Dec 4, 2012 8:28 AM in response to clementino69

Thanks PAL1945 !

I was aware of this tricky connection and I already pushed the connector very hard. I also cleaned it as I heard it happen to have issues with the manufacturing coating (kinda protective varnish).

As said no issue at all with the old earphone, and with the new one sometimes it goes, sometime not !

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Answer 3

clementino69 Author

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Dec 5, 2012 12:11 AM in response to clementino69

After further investigations I noticed that the problem coulc dcome from the iPhone itself.

Indeed, when I play music it mutes after a while but the song is still playing.

Is there some muting issues with microphone ? should I re install everything ?

Thanks for your support

Laurent

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