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my i pod touch wont restore

Hi I was updating my i pod touch through i tunes it wouldnt do it so the computer decided to restore the i pod but then an error message came up so now it wont restore i just have a picture of the usb lead showing me to plug into i tunes but the same problem comes up so i cant use my i pod now i wish i never tried to update it can someone please help.....regards Terry

iPod touch, iOS 4.1

Posted on Dec 4, 2012 7:30 AM

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13 replies

Dec 4, 2012 1:58 PM in response to terry3200

Error 1604

This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

  1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
  2. Restore and wait for the error.
  3. When prompted, click OK.
  4. Close and reopen iTunes while the device remains connected.
  5. The device should now be recognized in Recovery Mode again.
  6. Try to restore again.

If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection

http://support.apple.com/kb/TS3694#error1604

my i pod touch wont restore

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