You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My pro is very slow...how do I fix?

My pro is very slow and has a multi-color rotating circle appear while it waits...how do I fix? Does it online and off. Have MacKeeper installed...it seemed to help a little but it is still doing it. Any help will sure be appreciated!

Posted on Dec 4, 2012 9:59 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 4, 2012 10:04 AM

DOH1 wrote:


Have MacKeeper installed...


Get rid of it. Follow the instructions here:


http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/


Uninstalling MacKeeper 2012


If you have used MacKeeper to encrypt any data, unencrypt it now. If you remove MacKeeper without unencrypting your data first, you will not be able to access it later. This only applies to data encrypted with MacKeeper, and not data encrypted using Mac OS built-in encryption services or using any other program.


Once that is done, you can follow MacKeeper’s uninstall instructions here:


http://help.mackeeper.zeobit.com/Manual/GettingStarted/UninstallingMacKeeper.htm l


These instructions promise that they will remove all MacKeeper’s associated files (see the note ‘Important’ at the bottom of their page). However, you may wish to do Step 4 in the procedure below for earlier versions of MacKeeper to check MacKeeper does not have access to your Keychain.


Once MacKrapper is completely eradicated the cause of your slowdowns can be diagnosed.

2 replies
Question marked as Top-ranking reply

Dec 4, 2012 10:04 AM in response to DOH1

DOH1 wrote:


Have MacKeeper installed...


Get rid of it. Follow the instructions here:


http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/


Uninstalling MacKeeper 2012


If you have used MacKeeper to encrypt any data, unencrypt it now. If you remove MacKeeper without unencrypting your data first, you will not be able to access it later. This only applies to data encrypted with MacKeeper, and not data encrypted using Mac OS built-in encryption services or using any other program.


Once that is done, you can follow MacKeeper’s uninstall instructions here:


http://help.mackeeper.zeobit.com/Manual/GettingStarted/UninstallingMacKeeper.htm l


These instructions promise that they will remove all MacKeeper’s associated files (see the note ‘Important’ at the bottom of their page). However, you may wish to do Step 4 in the procedure below for earlier versions of MacKeeper to check MacKeeper does not have access to your Keychain.


Once MacKrapper is completely eradicated the cause of your slowdowns can be diagnosed.

My pro is very slow...how do I fix?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.