I purchased an ipod touch (current generation) which for some reason would not connect to itunes after the completion of the set-up. It does not appear under device manager and will not charge even when left plugged-in. There was no "beep-boop" to indicate that the device was recognised so before blaming the wire, which does not look damaged, I tried it on my computer at work. It detected a device, although the IT guy has blocked USB devices with a higher voltage requirement than a flash drive so I couldn't proceed any further and had to unplug it, even though it connected to the machine. I tried uninstalling and reinstalling everything. I have tried disabling and re-enabling the USB ports through BIOS. I made sure everything was up to date with drivers. I found that there was no option for an apple product under the USB tab in device manager, and when I tried to find the drivers manually as per instruction in the support page, I got as far as C:/programme files(x86)/common files/apple/mobile device support, and where I should have seen a folder labelled 'drivers', the closest file I found was 'AppleMobileDeviceHelper.resources'. I've reinstalled the latest version of itunes twice allready, yet I still cannot locate the drivers folder, which leads me to believe the lack of the correct software is preventing my ipod from being recognised as a USB device. The ipod works fine, although it ran out of battery power a week ago when I first acquired it and began trouble-shooting. I don't have a phone so I cannot contact the support line, and my nearest apple shop is too far away to get to without losing a whole day of my life getting there and back. Is there some way I can resolve this?
Have you tried this:
Are you using the same cable that worked at your workplace?
Run this and see if it provides useful information
I have allready tried all of the above with the exception of the diagnostics test, to no signs of improvement. I have allready spent hours scanning the many posts on the forum, and the number of issues regarding iOS hardware with Windows is staggering to say the least.
I tried the diagnostics, and it came up with everything in the green, except when it said that no ipod was connected, which is false, as mine was plugged-in. At this point I'm inclined to believe that I was shipped a faulty wire, which is essentially means I've been sold faulty goods. It was the same wire I recieved in the box that I used to test the ipod on my computer in the workplace, although I never had a chance to check to see whether or not the device was recognised. It simply brought up a text box telling me that an unknown device has surpassed the power restrictions and may cause systems to shut-down, please remove then click continue etc, etc. I would at the absolute minimum demand a replacement, as the wire costs a whopping 15 and upwards based on the cheapest price I have found so far, yet I am a bit mystified as to how I go about doing this without a phone.
Yeah, it's the latest model, so I was so happy to recieve it when it came, but this hassle... ahh... it's really ruined the whole experience for me. I was looking forward to just having it work straight out of the box.
Is there anyway I can acquire a replacement? I feel Apple at least owes me an operable product before I start buying more from them in the future.
The cable, like the iPod itself., is covered by the 1-year standard warranty. If you have an Apple store nearby make an appointment at the Genius Bar of an Apple store.
Otherwise call call Apple. You get 90 days or free telephone support