5 Replies Latest reply: Dec 13, 2012 11:17 AM by randers4
love2dance247 Level 1 Level 1 (0 points)

How do I get pictures from an old backup without loosing the ones I currently have on my phone? A couple of months ago I visited the Genius Bar and the end result was that they had to switch out my phone with a new one.  They told me that iCloud would return my all old phone's pictures, calendar, etc. everything back to normal.  However, the old back up never finished downloading, and now I only have the first 24 pictures from my old camera roll  on my phone and a completely different storage back up.


iPhone 4, iOS 6
  • randers4 Level 9 Level 9 (62,555 points)

    First import your current photos to your computer for safekeeping, as explained here: http://support.apple.com/kb/HT4083.  You will also need to save any other data on your phone that you want to keep that is not contained in the backup you are restoring to or you will lose it as restoring from an iCloud backup requires erasing all content on the phone.

     

    When finished go to Settings>General>Reset and tap Erase All Content and Settings.  You will then go through the setup screens as you did when the phone was new. When given the option, choose Restore from iCloud Backup (see image below), and select the backup of your old phone to restore to.  Be sure you are connected to wifi and your charger as this will take some time to finish.  Of course, there is no guarantee that restoring to this backup again will recover you photos if it failed to do so the first time.  I did see a post once from a user that claimed that they were able to recover their photos by having the Photos app open on the phone during the restore process (see post from ezyjules here: https://discussions.apple.com/thread/4076441?start=0&tstart=0).

     

    Restore from iCloud Backup.png

     

    When done, to get your earlier photos back on your phone put them in a folder on your computer, then select this folder on the Photos tab of your iTunes sync settings and sync your phone.  They will be added to the Photo Library album in the Photos App on your phone.

     


  • love2dance247 Level 1 Level 1 (0 points)

    If I erase all content will I be able to go back to the current back up I have right now after I get my photos from my old backup?

  • randers4 Level 9 Level 9 (62,555 points)

    You can if you create a new backup prior to doing this.  If you do, you can erase the phone, restore to the old backup, import the recovered photos to your computer, then erase the phone again and restore back to the new backup you just made, returning the phone to it's current state again.

  • love2dance247 Level 1 Level 1 (0 points)

    Thank you so much for your help! How do I create a new back up? By going to settings>general>icloud>back up now?

  • randers4 Level 9 Level 9 (62,555 points)

    Yes, if you want to back up to iCloud.  Your other option is to back up to your computer by connecting to iTunes, then right-clicking on the name of your phone on the left side and choosing Back Up (if using iTunes 11 first go to View>Show Sidebar).  If you elect to create the backup in iTunes, when you restore back to your current backup be sure to select Restore to iTunes Backup when your go back through the setup process the second time after recovering your photos.