1 Reply Latest reply: Dec 4, 2012 1:14 PM by King_Penguin
bigpoppawood Level 1 (0 points)

how do i change my security questions even if i dont know them? I want to purchase an app, i have 18.36 it says please type in your password I type it in then it says, we need more information for security reasons and it askes me security questions since i got a new ipad. now i cant remember what my questions are i called support and they told me to go to a website now i can't remember what the website is. Someone please help

iPad 2 Wi-Fi, iOS 6.0.1
  • King_Penguin Level 10 (120,171 points)

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.


    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.


    Then select 'iTunes Store', and on the next screen select 'Account Management'


    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.


    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).


    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006