One of my "albums" skips out toward the end of almost every track. Not consistent.
I'd like to try again. Get a replacement. Is that possible?
Perhaps Apple forces me to buy new. And I just have to hope the replacement will actually work properly.
Any insights would be appreciated. Cheers
PC, iPhone OS 3.0
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
I currently have this problem. Deleting from the library and Re-downloading from my purchased list only seems to recover the original faulty downloaded song. Had the problem where one song had no playback at all and another song had a stutter for the first few seconds of playback. Really would need to buy the songs again from the i-ytunes store. But not sure if I would be charged again.
ericfromNI wrote:
I currently have this problem. Deleting from the library and Re-downloading from my purchased list only seems to recover the original faulty downloaded song. Had the problem where one song had no playback at all and another song had a stutter for the first few seconds of playback. Really would need to buy the songs again from the i-ytunes store. But not sure if I would be charged again.
Eric,
Re-downloading brings down a fresh copy from the store. If that is faulty too, then the master in the store may be corrupt, and you should contact iTunes Customer Service:
Faulty song playback
