WARNING! Finding Nemo is screwed up. DO NOT BUY

There is something very wrong with this movie. 12 minutes and 36 seconds into it, during the scene at the 'drop off', the screen goes blank. Then we see the closing credits in Spanish, and then again in French! And after the video comes back, the whole movie is out of sync - the onscreen action is a few minutes behind the audio.


I've submitted a notice to Apple about this, but until I hear back from them, DO NOT BUY FINDING NEMO FROM THE ITUNES STORE.

iMac (27-inch Mid 2010), OS X Mountain Lion (10.8.2)

Posted on Dec 4, 2012 6:28 PM

Reply
15 replies

Dec 7, 2012 3:41 AM in response to Babaganoosh

When an item is reported as being corrupt, and we process a refund, we do it in a way that notates the item. This informs the department that handles the quality of the iTunes Stores content, that there is an issue that needs to be addressed. That department then reviews the item in question, and contacts the content provider. iTunes then awaits the content providers update regarding the file. This process should have been addressed to you, at the very least you should have been advised that the item in question was being investigated.

Now when this happens we have very little information regarding the file itself. We are actually to be under the impression that the issues are download issues, not content issues, until the appropriate department reviews the content and states otherwise. As you can imagine, it takes a little while for iTunes to speak directly with the distributor regarding the issues, and then for the distributor to release the updated version. At that time, the fixed version is made available to all who purchased it. It is because of this, that apple does not immediately 'pull' the content from the store front, without giving the distributor a chance to address the issue. It is also due to this that we try to advise customers to give the item a few weeks to be fixed before attempting to repurchase.

With this being said, the item "Finding Nemo" has been notated. It will be reviewed shortly, if not already, and a fix will be made available as soon as the content developer addresses the issue.

I hope that this kind of explains what is happening with that file. I know it is not exactly what you were hoping to hear, but we really have to wait for the content developer to provide us a fix version, at least give them a chance to address the issue. As for a timeline on how long this should take, there is no exact number I can give, and we usually advise to give at least 3 weeks before attempting to repurchase.


I hope you have found this information helpful. I'd like to thank you for your continuing business with us at Apple.

Dec 7, 2012 4:09 AM in response to jdevitajr

> When an item is reported as being corrupt, and we process a refund, we do it in a way that notates the

> item. This informs the department that handles the quality of the iTunes Stores content, that there is an

> issue that needs to be addressed. That department then reviews the item in question, and contacts the

> content provider. iTunes then awaits the content providers update regarding the file. This process should

> have been addressed to you, at the very least you should have been advised that the item in question

> was being investigated.


Is this why it's taking so long for the refund to post back to my store credit account? It was two days ago that I was told I'd get a refund. I used store credit to buy it, and I thought refunds were supposed to post back to store credit faster than this...

Dec 21, 2012 9:00 AM in response to bobbybosler

Ok, get this. I called up Apple shortly after my previous post trying to find out what was going on. The "iTunes Store" Department said the movie was no longer available in the store, would not return, and they would not issue me a refund. I kept at it, talking to a manager and so-forth, making my case for a refund or at least an iTunes Store credit. The iTunes Store department kept saying "no" to everything my representative asked him.


Long story short, after two hours on the phone, the rep offered to give me up to $50 in hardware off the Apple Store. However, before I finished the conversation, my PC started downloading the movie (though my iPad or iPod still wouldn't). I told the rep about it, saying I would understand if he couldn't give me to $50 item. He said "You deserve it, you've been on the phone for a while." Wow! Though I don't like how the iTunes store handled things, I sure do like how this rep did! I ended up with my movie AND a Lightning to HDMI converter to watch it on my HDTV! Way to go, Apple!!

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WARNING! Finding Nemo is screwed up. DO NOT BUY

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