How to report a problem purchase on iTunes

How return the music of purchase iTunes?

iPad 2 Wi-Fi, iOS 6.0.1, Puchased Music

Posted on Dec 4, 2012 6:09 PM

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3 replies

Dec 4, 2012 6:13 PM in response to mariofromnj

iTunes music purchases are final; no "returns" are accepted.


If you have a concern that you believe jusifies a refund, read:


How to report an issue with Your iTunes Store purchase


Note this KB article from which this was copied no longer exists, but the procedure remains the same. The closest I can find is this one:


iTunes Store & Mac App Store: Seeing your purchase history and order numbers


http://support.apple.com/kb/HT2727


To report an issue with a purchase, follow these steps:


  1. On a computer, open iTunes. If you are already signed in, skip to step 4.
  2. Choose Store > Sign in.
  3. Enter your account name and password, then click the Sign In button.
  4. Choose Store > View My Account
  5. Click the Purchase History button:
  6. Click the Report a Problem button at the bottom of your purchase history
  7. Click the arrow next to the purchase with which you want to report an issue. User uploaded file
  8. Click the Report a Problem link next to the item with which you wish to report an issue.
  9. Click the Problem menu.
  10. Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
  11. Write comments about the issue (optional).
  12. Click the Submit button


The iTunes Store's Customer Support team will contact you as soon as possible, typically within 24 hours.

Dec 4, 2012 6:54 PM in response to mariofromnj

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE


For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.


Phone: 800-275-2273 How to reach a live person: Press 0 four times


Hours of Operation: Mon-Fri: 9am-5pm ET


Email: iTunesStoreSupport@apple.com


How to report an issue with Your iTunes Store purchase

http://support.apple.com/kb/HT1933


iTunes Purchase Problems: How to Report a Problem to iTunes Support

http://tinyurl.com/7tscpa7


How to Get a Refund from the App Store

http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store


Getting Refunds for your iTunes Store Purchases

http://www.labnol.org/software/itunes-app-store-refunds/13838/


Canceling a Digital Subscription

http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/


 Cheers, Tom 😉

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How to report a problem purchase on iTunes

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