2 Replies Latest reply: Mar 7, 2014 3:08 PM by sheryl274
PMermaid Level 1 Level 1

I have ATT and for about two weeks, I am not able to send mail from my Mac Mail. I receive mail just fine.  When I send out mail I get the following message.  "Cannot send message using the server smtp.att.yahoo.com.  The connection to ther server smtp.att.yahoo.com on port 995 timed out". And now the smtp shows (offline)


When I first got ATT I paid $50.00 for an ATT Tech to help me set up my Mac Mail, because I don't want to use the internet e-mail. When he talked me through the steps the first time, I made screen shots of every screen.  I have checked all the entries and they are all the same.  I have not changed anything. I have called and they want me to pay another $50.00. Does anyone have any suggestions?  I have tried the new settings to inbound.att.net and the SMTP to outbound.att.net and 465 with SSL and this does not work either.  Very frustrated.

MacBook Pro, Mac OS X (10.5.8)
  • BDAqua Level 10 Level 10

    Hi, AT&T has constant problems, see if you can use the same Login & PW in WebMail in a browser.


    In Mail's Window Menu, choose Connection Doctor, any red dots for status, if so what is the exact message?


    Then click the Show Details button & Check again.


    The Password rejection can confuse people since it's a catch all meaning...


    This Password, Username, Authentication method... is not recognized on this Port to this Server.


    So since WebMail works it's not Name or Password, but one of the other ones.


    The receiving email ports are:


    IMAP is port 143

    IMAP-SSL is port 993

    POP is port 110

    POP-SSL is port 995

    Outgoing ports are...

    SMTP and SMTP-SSL is on ports 25, 587 and 465. Port 587 has to be SSL, and port 465 is enforced TLS-wrapped and is generally used by Outlook users.

  • sheryl274 Level 1 Level 1

    This Works!  Thank you so much!  Easy to follow.