8 Replies Latest reply: Dec 5, 2012 12:44 PM by Limnos
Wol2 Level 1 Level 1

Why does my computer not recognise the latest update for iTunes that the iPad 4 said I need?


iPad
  • Limnos Level 9 Level 9

    We could probably answer this if we knew which computer you had.

     

    Get more information about your computer. Go to the Apple in the upper left corner of any window, then  "About This Mac".  Write down what it says about "version"and report that here.  Now continue to "More Info..."  Copy and paste the information here, but omit the serial number and Hardware UUID (if present).

     

    Also tell us which version iTunes you are running.

     

    Software update checks for updates but not complete upgrades for which you have to pay.  I suspect you are using an older computer that needs upgrading (if it can).

     

    Software update, upgrade--what's the difference? - http://support.apple.com/kb/HT1444

  • Wol2 Level 1 Level 1

    I have one of the first iMac 20inch with the bit built into the screen.  The computers all updated iTunes is on 10.6.3 and said this is the current one?  When I plug in the iPad it said iTunes should be 10.7?

  • ~freeMAHsoul~ Level 1 Level 1

    You need 10.68 (snow leopard, you have to go buy it)

  • Limnos Level 9 Level 9

    You still didn't provide full information.  Look at http://www.everymac.com/systems/apple/imac/index-imac.html and you will see the number of iMacs that fit your description, all of which have widely varying capabilities.

     

    So going on what I know:

     

    1) Make sure your computer meets Snow Leopard technical specifications - http://support.apple.com/kb/SP575  This mostly means making sure it is an Intel Mac and has at least 1GB RAM (at least 2 GB is recommended).  Go to the Apple in the upper left corner of any window to "About This Mac".  Does it mention  "PowerPC" (not Intel), or Intel? To check RAM continue to "More Info...".  It should say you have at least 1GB of "memory".

     

    2) Buy a Snow Leopard disc from Apple online

     

    http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard - USA

     

    http://store.apple.com/uk/product/MC573/mac-os-x-106-snow-leopard - UK

     

    or telephone Apple. In the USA: (800) 676-2775 (contact information for other countries: http://support.apple.com/kb/HE57)

    Alternatively you can buy from online retailers but anticipate paying much more than the original price which is the price still charged by Apple

     

    3) Backing up your computer before upgrading is always a good idea.

     

    4) After installing from the DVD, update your Snow Leopard installation using Software Update or manually downloading and installing the Mac OS X 10.6.8 Update Combo v.1.1 - http://support.apple.com/kb/DL1399

     

    I have one of the first iMac 20inch with the bit built into the screen.

    "Bit"? = big?

     

    The truly first 20" iMacs will not upgrade to Snow Leopard which is required for iPad4 support.

  • Wol2 Level 1 Level 1

    So you saying I cannot sync my iPad to iTunes till I upgrade my computer!! That Is a joke!  I can connect my iPhone an iPods with no problem?  All I use my computer for is storage so not worth upgrading computer!!! I have the operating software before snow leopard this should do?

  • Limnos Level 9 Level 9

    You must provide details about your computer.  You're not helping us. I am not going to type in all the possible answers for all the iMac models with a 20" screen.  I provided instructions in an earlier post on how you can get the information we need.

  • Wol2 Level 1 Level 1

    Mac OS X version 10.5.8, 2.16GHz intel core 2 due, 1gB 667 MHz DDR2 SDRAM.  Is that the info you need? Cheers

  • Limnos Level 9 Level 9

    Okay.  Your computer is capable of running Snow Leopard (10.6.8) which is required for iTunes 10.7 or higher and which is required for your iPad4.  Your best option right now would be to upgrade your operating system to Snow Leopard.  I posted instructions earlier.  It would be better if you had more RAM. At least 2GB, perhaps even 4 or more.  You have the minimum required but that's like having a car which will just go at 50 mph so you're only just able to keep above the minimum on the freeway but isn't what you want for serious road trips.  Also realize that Snow Leopard itself is pretty old (there's two newer system versions already) and you may want to do additional upgrades (which require Snow Leopard first so get it).  Those would definitely require your computer have more RAM.

     

    Once you have Snow Leopard and have it updated to 10.6.8 you can install iTunes.  I recommend reviewing the hundreds if not thousands of posts on this forum over the past couple of days about iTunes 11.  If you see something has disappeared in iTunes 11 which you use a lot you may not want to update iTunes that far and just stick with iTunes 10.7.  You will have to not let your computer blindly do updating to prevent this.  If you do want to stick with 10.7 here it is:

     

    iTunes 10.7 for Mac - http://support.apple.com/kb/DL1576