Previous 1 2 3 Next 31 Replies Latest reply: Jan 25, 2013 12:54 PM by sumrania Go to original post
  • VikingOSX Level 6 Level 6 (10,280 points)

    Memory Problem. Your profile shows 8GB for your mini. If you look at each of your posted crash logs, you will see at the bottom that only BANK0/DIMM0 is reporting 4GB. BANK1/DIMM1 should also be reported with 4GB. It is missing.

     

    What does About this Mac and the System Information utility report for total memory and Slot status?

     

    I would remove and reseat both memory modules. Maybe reset PRAM and SMC just for thoroughness.

     

    Then re-evaluate stability. If problems persist, you may have to replace memory in Bank 1.

  • clandons Level 1 Level 1 (0 points)

    Hey, that's my bad for not giving more detail. During the initial reports I had only had the one stick in. Now, both are in, getting the same python crashes and 8GB are reported.

  • VikingOSX Level 6 Level 6 (10,280 points)

    Grrrrr.

     

    Did you disable com.google.keystone.agent.plist? I believe that it is originating the GoogleSoftwareUpdate process that seems to be consistently the parent process for these crashes.

     

    Did you create a new account, and see if these issues continue while logged into that account?

  • clandons Level 1 Level 1 (0 points)

    Okay, removed all items from ~Library/LaunchAgent and ~Library/LaunchDaemon -- both included a com.google.keystone.agent.plist. Also removed all items from preferences > user > login items. Still no luck. pops up as soon as I login.

     

    Created a new test account with admin priveledges, logged in and the python error/crash does NOT pop up.

  • clandons Level 1 Level 1 (0 points)

    So, I got the itch to uninstall googlesoftwareupdate, by using a python command and I get the same popup, but with the problem report below...

     

    command i ran:

    % ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Reso urces/GoogleSoftwareUpdateAgent.app/Contents/Resources/install.py --uninstall

     

    Trace/BPT trap

     

     

     

    problem report:

     

    Process:         Python [610]

    Path:            /System/Library/Frameworks/Python.framework/Versions/2.7/Resources/Python.app/C ontents/MacOS/Python

    Identifier:      Python

    Version:         2.7.2 (2.7.2)

    Code Type:       X86-64 (Native)

    Parent Process:  tcsh [351]

    User ID:         502

     

     

    Date/Time:       2012-12-12 16:47:31.555 -0600

    OS Version:      Mac OS X 10.8.2 (12C60)

    Report Version:  10

     

     

    Interval Since Last Report:          571936 sec

    Crashes Since Last Report:           4836

    Per-App Crashes Since Last Report:   174

    Anonymous UUID:                      A8A798B4-4076-5C4B-B150-6D5A2B5AECCE

     

     

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     

     

    Exception Type:  EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000001, 0x0000000000000000

     

     

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libexpat.1.dylib                        0x00007fff88de5071 poolCopyString + 50

    1   libexpat.1.dylib                        0x00007fff88deb960 storeAtts + 112

    2   libexpat.1.dylib                        0x00007fff88deaf67 doContent + 2184

    3   libexpat.1.dylib                        0x00007fff88de95ab contentProcessor + 56

    4   libexpat.1.dylib                        0x00007fff88de8ff5 doProlog + 7853

    5   libexpat.1.dylib                        0x00007fff88de713b prologProcessor + 102

    6   libexpat.1.dylib                        0x00007fff88de5f42 XML_ParseBuffer + 133

    7   pyexpat.so                              0x0000000101598b73 0x101594000 + 19315

    8   org.python.python                       0x0000000101052494 PyEval_EvalFrameEx + 8967

    9   org.python.python                       0x0000000101056869 0x101039000 + 120937

    10  org.python.python                       0x000000010105263a PyEval_EvalFrameEx + 9389

    11  org.python.python                       0x0000000101056869 0x101039000 + 120937

    12  org.python.python                       0x000000010105263a PyEval_EvalFrameEx + 9389

    13  org.python.python                       0x0000000101056869 0x101039000 + 120937

    14  org.python.python                       0x000000010105263a PyEval_EvalFrameEx + 9389

    15  org.python.python                       0x0000000101050147 PyEval_EvalCodeEx + 1934

    16  org.python.python                       0x00000001010568df 0x101039000 + 121055

    17  org.python.python                       0x000000010105263a PyEval_EvalFrameEx + 9389

    18  org.python.python                       0x0000000101056869 0x101039000 + 120937

    19  org.python.python                       0x000000010105263a PyEval_EvalFrameEx + 9389

    20  org.python.python                       0x0000000101050147 PyEval_EvalCodeEx + 1934

    21  org.python.python                       0x000000010104f9b3 PyEval_EvalCode + 54

    22  org.python.python                       0x000000010108bc70 0x101039000 + 339056

    23  org.python.python                       0x000000010108bd3c PyRun_FileExFlags + 165

    24  org.python.python                       0x000000010108b726 PyRun_SimpleFileExFlags + 410

    25  org.python.python                       0x00000001010afe27 Py_Main + 2715

    26  libdyld.dylib                           0x00007fff8dbf67e1 start + 1

     

     

    Thread 0 crashed with X86 Thread State (64-bit):

      rax: 0x00007fec8a8f3657  rbx: 0x00007fec8a460b40  rcx: 0x00007fec8a486a70  rdx: 0x00007fec8a8f3658

      rdi: 0x00007fec8a49de30  rsi: 0x00007fec8a460b40  rbp: 0x00007fff5ebd0740  rsp: 0x00007fff5ebd0730

       r8: 0x0000000000000000   r9: 0x00007fec8a460b45  r10: 0x0000000000000000  r11: 0x0000000000000001

      r12: 0x00007fec8a49ddb8  r13: 0x00007fff7461c598  r14: 0x00007fec8a49de30  r15: 0x00007fec8a486a50

      rip: 0x00007fff88de5071  rfl: 0x0000000000000297  cr2: 0x00007fff7461c1e0

    Logical CPU: 2

     

     

    Binary Images:

           0x10102e000 -        0x10102efff  org.python.python (2.7.2 - 2.7.2) <A3CE5618-7FE0-3307-B2C1-DE2661C936B2> /System/Library/Frameworks/Python.framework/Versions/2.7/Resources/Python.app/C ontents/MacOS/Python

           0x101039000 -        0x101146fff  org.python.python (2.7.2 - 2.7.2) <B2E5B3C9-2D7C-37D7-B23D-84DEF8DDAF28> /System/Library/Frameworks/Python.framework/Versions/2.7/Python

           0x101509000 -        0x10150cfff  _collections.so (60.3) <20EAC750-00E1-3216-BB1F-472C0CEA6118> /System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/lib-dynl oad/_collections.so

           0x101540000 -        0x101543fff  operator.so (60.3) <16E539EB-683E-3BDF-83AA-77ED26146560> /System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/lib-dynl oad/operator.so

           0x101549000 -        0x10154ffff  itertools.so (60.3) <C273B16D-A69E-3D3C-B3F5-43F6B0BC333F> /System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/lib-dynl oad/itertools.so

           0x101558000 -        0x101558fff  _bisect.so (60.3) <BEAA36C6-86EF-3272-9F95-29AED2B60109> /System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/lib-dynl oad/_bisect.so

           0x10155c000 -        0x10155dfff  _heapq.so (60.3) <C02D109C-B83B-385E-86E9-04F551749448> /System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/lib-dynl oad/_heapq.so

           0x101562000 -        0x101562fff  grp.so (60.3) <F1C42F13-D323-3F5A-B59E-ACB09DD18ABE> /System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/lib-dynl oad/grp.so

           0x101566000 -        0x101569fff  strop.so (60.3) <33FECDE8-3D85-37A8-95CA-08C1F2B820D4> /System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/lib-dynl oad/strop.so

           0x10156f000 -        0x101570fff  fcntl.so (60.3) <5E2DBA68-27EB-3589-B7B4-8B7918DC9716> /System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/lib-dynl oad/fcntl.so

           0x101574000 -        0x101576fff  binascii.so (60.3) <A96BD9F2-1025-3803-A942-AC8AE48243A9> /System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/lib-dynl oad/binascii.so

           0x10157a000 -        0x101585ff7  datetime.so (60.3) <B359E7F5-D6D1-343C-A770-F1186D123691> /System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/lib-dynl oad/datetime.so

           0x10158e000 -        0x10158ffff  cStringIO.so (60.3) <F4174A1F-B66E-3986-985C-0632FCD266F9> /System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/lib-dynl oad/cStringIO.so

           0x101594000 -        0x10159afff  pyexpat.so (60.3) <72D45F21-63F8-3EEF-B71D-DC73B0309D55> /System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/lib-dynl oad/pyexpat.so

        0x7fff60c2e000 -     0x7fff60c6293f  dyld (210.2.3) <A40597AA-5529-3337-8C09-D8A014EB1578> /usr/lib/dyld

        0x7fff83a0f000 -     0x7fff83a10ff7  libdnsinfo.dylib (453.18) <E7595861-ECF9-336E-9901-BED2620FAA80> /usr/lib/system/libdnsinfo.dylib

        0x7fff83a22000 -     0x7fff83b3a92f  libobjc.A.dylib (532.2) <90D31928-F48D-3E37-874F-220A51FD9E37> /usr/lib/libobjc.A.dylib

        0x7fff83b40000 -     0x7fff83b41ff7  libSystem.B.dylib (169.3) <365477AB-D641-389D-B8F4-A1FAE9657EEE> /usr/lib/libSystem.B.dylib

        0x7fff83ba9000 -     0x7fff83bd7ff7  libsystem_m.dylib (3022.6) <B434BE5C-25AB-3EBD-BAA7-5304B34E3441> /usr/lib/system/libsystem_m.dylib

        0x7fff83d10000 -     0x7fff83d2bff7  libsystem_kernel.dylib (2050.18.24) <C0535565-35D1-31A7-A744-63D9F10F12A4> /usr/lib/system/libsystem_kernel.dylib

        0x7fff83d3a000 -     0x7fff83d3cff7  libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib

        0x7fff8409a000 -     0x7fff8409bfff  libsystem_blocks.dylib (59) <D92DCBC3-541C-37BD-AADE-ACC75A0C59C8> /usr/lib/system/libsystem_blocks.dylib

        0x7fff849fc000 -     0x7fff84bfcfff  libicucore.A.dylib (491.11.1) <CC318A27-878A-38CE-9292-1B98353FA9C7> /usr/lib/libicucore.A.dylib

        0x7fff8524a000 -     0x7fff85252ff7  libsystem_dnssd.dylib (379.32.1) <62AA0B84-188A-348B-8F9E-3E2DB08DB93C> /usr/lib/system/libsystem_dnssd.dylib

        0x7fff85253000 -     0x7fff8543cfff  com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

        0x7fff85550000 -     0x7fff85550fff  libkeymgr.dylib (25) <CC9E3394-BE16-397F-926B-E579B60EE429> /usr/lib/system/libkeymgr.dylib

        0x7fff858b5000 -     0x7fff85904ff7  libcorecrypto.dylib (106.2) <CE0C29A3-C420-339B-ADAA-52F4683233CC> /usr/lib/system/libcorecrypto.dylib

        0x7fff85b48000 -     0x7fff85b4efff  libmacho.dylib (829) <BF332AD9-E89F-387E-92A4-6E1AB74BD4D9> /usr/lib/system/libmacho.dylib

        0x7fff85e7b000 -     0x7fff85ec7ff7  libauto.dylib (185.1) <73CDC482-16E3-3FC7-9BB4-FBA2DA44DBC2> /usr/lib/libauto.dylib

        0x7fff866bf000 -     0x7fff866c5ff7  libunwind.dylib (35.1) <21703D36-2DAB-3D8B-8442-EAAB23C060D3> /usr/lib/system/libunwind.dylib

        0x7fff87bf5000 -     0x7fff87c5dff7  libc++.1.dylib (65.1) <20E31B90-19B9-3C2A-A9EB-474E08F9FE05> /usr/lib/libc++.1.dylib

        0x7fff88de1000 -     0x7fff88de2fff  libDiagnosticMessagesClient.dylib (8) <8548E0DC-0D2F-30B6-B045-FE8A038E76D8> /usr/lib/libDiagnosticMessagesClient.dylib

        0x7fff88de3000 -     0x7fff88dfeff7  libexpat.1.dylib (12) <95D59F1F-0A5C-3F33-BA97-26F7D796CE7A> /usr/lib/libexpat.1.dylib

        0x7fff892be000 -     0x7fff892d0ff7  libz.1.dylib (43) <2A1551E8-A272-3DE5-B692-955974FE1416> /usr/lib/libz.1.dylib

        0x7fff893d0000 -     0x7fff893d7fff  libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib

        0x7fff89b0e000 -     0x7fff89b23ff7  libdispatch.dylib (228.23) <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib

        0x7fff89c49000 -     0x7fff89c4bfff  libquarantine.dylib (52) <4BE2E642-A14F-340A-B482-5BD2AEFD9C24> /usr/lib/system/libquarantine.dylib

        0x7fff89f52000 -     0x7fff89f57fff  libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib

        0x7fff8a1bb000 -     0x7fff8a1c9fff  libcommonCrypto.dylib (60026) <2D6537F5-1B5E-305C-A1CF-D1FA80CA3939> /usr/lib/system/libcommonCrypto.dylib

        0x7fff8a46d000 -     0x7fff8a475fff  liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib

        0x7fff8b233000 -     0x7fff8b2fffe7  libsystem_c.dylib (825.25) <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib

        0x7fff8ba82000 -     0x7fff8ba8dfff  libsystem_notify.dylib (98.5) <C49275CC-835A-3207-AFBA-8C01374927B6> /usr/lib/system/libsystem_notify.dylib

        0x7fff8c333000 -     0x7fff8c334ff7  libsystem_sandbox.dylib (220) <3C3B03CF-C525-3CB3-8557-62E91B93AC95> /usr/lib/system/libsystem_sandbox.dylib

        0x7fff8d597000 -     0x7fff8d5a5ff7  libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib

        0x7fff8dbf4000 -     0x7fff8dbf7ff7  libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib

        0x7fff8dbf8000 -     0x7fff8dbfdfff  libcompiler_rt.dylib (30) <08F8731D-5961-39F1-AD00-4590321D24A9> /usr/lib/system/libcompiler_rt.dylib

        0x7fff8dc2c000 -     0x7fff8dc4eff7  libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib

        0x7fff8dca0000 -     0x7fff8dcd6fff  libsystem_info.dylib (406.17) <4FFCA242-7F04-365F-87A6-D4EFB89503C1> /usr/lib/system/libsystem_info.dylib

        0x7fff8f05f000 -     0x7fff8f0c8fff  libstdc++.6.dylib (56) <EAA2B53E-EADE-39CF-A0EF-FB9D4940672A> /usr/lib/libstdc++.6.dylib

        0x7fff8f89a000 -     0x7fff8f89bff7  libremovefile.dylib (23.1) <DBBFAF35-AC78-3856-92F6-6E4FD9DF14A2> /usr/lib/system/libremovefile.dylib

        0x7fff8f9a9000 -     0x7fff8f9ceff7  libc++abi.dylib (24.4) <E7BD9363-1D25-3551-A68A-2E2FF6ABECD7> /usr/lib/libc++abi.dylib

     

     

    External Modification Summary:

      Calls made by other processes targeting this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by this process:

        task_for_pid: 0

        thread_create: 0

        thread_set_state: 0

      Calls made by all processes on this machine:

        task_for_pid: 216

        thread_create: 0

        thread_set_state: 0

     

     

    VM Region Summary:

    ReadOnly portion of Libraries: Total=63.7M resident=40.3M(63%) swapped_out_or_unallocated=23.4M(37%)

    Writable regions: Total=22.0M written=4308K(19%) resident=5060K(22%) swapped_out=0K(0%) unallocated=17.1M(78%)

     

    REGION TYPE                      VIRTUAL

    ===========                      =======

    MALLOC                             13.7M

    MALLOC guard page                    32K

    STACK GUARD                        56.0M

    Stack                              8192K

    __DATA                             1544K

    __LINKEDIT                         53.4M

    __TEXT                             10.2M

    __UNICODE                           544K

    shared memory                        12K

    ===========                      =======

    TOTAL                             143.4M

     

     

    Model: Macmini5,2, BootROM MM51.0077.B10, 2 processors, Intel Core i7, 2.7 GHz, 8 GB, SMC 1.75f0

    Graphics: AMD Radeon HD 6630M, AMD Radeon HD 6630M, PCIe, 256 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533643465238432D48392020

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333531533643465238432D48392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE4), Broadcom BCM43xx 1.0 (5.106.98.81.22)

    Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports

    Network Service: Ethernet, Ethernet, en0

    Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

    USB Device: USB Receiver, 0x046d  (Logitech Inc.), 0xc529, 0xfd130000 / 4

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2

    USB Device: USB Flash Disk, 0x8644, 0x800b, 0xfa120000 / 4

    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8281, 0xfa113000 / 7

  • VikingOSX Level 6 Level 6 (10,280 points)

    Tell me again why you need that GoogleSoftwareUpdateAgent.app, and it needs to remain installed? Seems like you now have a zero wait crash report generator. Perhaps that install.py has incompatible or missing dependencies.

     

    Andy change if you ran it with sudo?

  • clandons Level 1 Level 1 (0 points)

    Thanks guys!

     

    Was a bad RAM module. Had to reinstall all the system files after I removed the module again. All is good now.

  • VikingOSX Level 6 Level 6 (10,280 points)

    Well, it is about time ... . Good job.

  • owatagoosiam Level 1 Level 1 (0 points)

    clandons can you tell me how you determined it was the memory after all.  I have the same python problem but when I run the apple hardware test at boot it shows everything good

    thanks

  • clandons Level 1 Level 1 (0 points)

    Hello owatagoosiam,

     

    You know, there was no clear test I ran that gave it away. When running the apple hardware test with the bad stick only, it took a LONG time to complete, but it did complete and came back okay. With the good stick, it was quicker.

     

    Another sign was when re-installing software it just would not work. After removing the suspect module, reinstall worked fine and since the libraries were all refreshed by the install, I've had no problems since.

  • sumrania Level 1 Level 1 (0 points)

    Hi Clandons,

    I'm getting the same problem. Can you please help me solve it? I read through all the comments but I'm not exactly able to point out how you fixed it.

    Thanks so much!

  • clandons Level 1 Level 1 (0 points)

    Have you run any tests? I suggest running the apple hardware test with both sticks of ram, then one and then the other. See how the tests turn out. If one acts up then you can probably assume that stick of ram is bad.

     

    If you do find a bad stick, just reinstall software so it refreshes all your libraries, after you remove/replace the suspect ram.

     

    Now, saying this, I'm not exacty sure what system you are running and what exact problems you are having.

     

    Obviously, if you have apple care, take it their way and tell them you suspect bad ram.

     

    best

  • sumrania Level 1 Level 1 (0 points)

    No, I havent run any tests.

     

    I'm using a 4GB RAM on a 2.5GHz Intel Core i5 Macbook Pro with Mac OSX mountain lion.

    It is only a few months old, so I could take it to Apple Care. It's funny because I had python working this morning but I suddenly started getting these error logs just an hour back.

  • clandons Level 1 Level 1 (0 points)

    Are you having other issues? Any odd stuff going on?

  • sumrania Level 1 Level 1 (0 points)

    Not really. ipython works from the terminal but I've been trying to use it on some IDE and it just crashes.