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Can't login with iMessage on OS X Mountain Lion

1338 Views 11 Replies Latest reply: Jan 23, 2013 12:14 PM by Ralph Johns (UK) RSS
damlina Calculating status...
Currently Being Moderated
Dec 5, 2012 9:27 AM

Hi! I can't login with my imessage account on the messages app although i'm %100 percent sure I enter the right password.

After waiting for a long time for it to check my password keeps saying "Couldn't sign in please check your network connection and try again." I'm definitely sure that I have a network connection. Could you please help?

MacBook Air (13-inch Late 2010), OS X Mountain Lion (10.8.2)
  • Eric Root Level 6 Level 6 (13,825 points)
    Currently Being Moderated
    Dec 5, 2012 12:08 PM (in response to damlina)

    Have you verified your account settings in Preferences?

     

    Have you tried deleting the account and setting it up again?

     

    Monitor the "More Like This" box for other possible solutions since it appears you aren't the only one with this problem.

     

    Maybe this thread will help:

     

    https://discussions.apple.com/message/17617230#17617230

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Dec 6, 2012 2:19 PM (in response to damlina)

    HI,

     

    Open System Information and check the Hardware listing.

    This should show you the Serial Number of the computer.

     

    In some cases where the machine has been repaired or refurbished the Number may not have been "flashed" back to the board.

     

    The "registration" process for iMessages and FaceTime require that this number is there.

     

     

    Sigcopy2.png
    10:18 PM      Thursday; December 6, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • ben2211 Calculating status...

    Thanks, Ralph. I'm experiencing this same problem. And I found that the serial numer is not showing in my system information (it says "Not Available"). Do you know how I can go about entering the serial number?

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Dec 10, 2012 12:05 PM (in response to ben2211)

    HI,

     

    You can't.

     

    It is held on an Eprom chip and needs relatively specialist equipment to "Flash" the info on to the Chip with UV light.

     

    More than likely you will have to contact an Apple Store or an Apple Authorised Service Provider.

     

     

     

    Sigcopy2.png
    8:04 PM      Monday; December 10, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • ajwagner777 Calculating status...

    Ralph, I am experiencing a similar issue on my MacBook Pro.  The machine recently (4 months ago) had the logic board replaced, and as a result, System Information shows a different serial number than before.  Would this cause the issue you're describing above?  To be clear, it DOES show a serial, just not the original.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Dec 11, 2012 1:48 PM (in response to ajwagner777)

    Hi,

     

    It is hard to judge whether it would or not.

     

    The process of the iMessages registrations seems to have taken on using this Serial Number which in turn leads to you getting a certificate (in the KeyChain) that allows iMessaging to work.

     

    My initial thought was that this was to confirm the OS was on a Mac and not some install on a PC, "Hackintosh" style.

     

    As the board should have a Mac/Apple Serial Number on it I would have thought it would have worked.

    On the other hand there may be checks on used/released Serial Numbers and the engineer has not informed Apple that this one is in use.

     

    An Apple Store or Apple Authorised Service Provider should be able to tell you.

    Tomblah900 in this thread managed to get it done for free.

     

     

    Sigcopy2.png
    9:47 PM      Tuesday; December 11, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • ajwagner777 Level 1 Level 1 (0 points)

    I just wanted to follow up on this thread and confirm that my issue was indeed related to the serial number being incorrect on my machine.  I had the logic board replaced, and they did not put the correct serial number (not only was it NOT the original serial number, but it wasn't even a valid serial... it was way too long and was just a random alpha-numeric string).

     

    The Apple store here had to replace the logic board again, and the issue was resolved.

     

    Thanks for your help in this matter.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Jan 19, 2013 12:42 PM (in response to ajwagner777)

    Glad you have it working now.

     

    Thanks for letting us know.

     

     

    3Sigcopy2.png
    8:41 PM      Saturday; January 19, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • saviour1232 Calculating status...
    Currently Being Moderated
    Jan 23, 2013 5:09 AM (in response to damlina)

    can someon help me with the imessage, am using macbook mid 2007 version, i has a duo core processer, upgraded to os lion, i install the imessage on it but i cant sign in. i have the serail number right on the board.

  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Jan 23, 2013 12:14 PM (in response to saviour1232)

    HI,

     

    Some Core Duo (AS opposed to later Core 2 Duos) can only install Lion and not Mountain Lion

     

    There was a Beta version of Messages that was put out before Mountain Lion was released and was operational until 14th Dec 2012

    Effectively it no longer works.

     

    You need a Mac with Mountain Lion on it to run Messages.

     

    3Sigcopy2.png
    8:14 PM      Wednesday; January 23, 2013


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

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