Why did my brand new macbook stop working?

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Level 1

0 points

Why did my brand new macbook stop working?

I bought a MacBook Pro 15" (not the Retina one) about four weeks ago.

A few days ago, it started freezing.

It doesn't matter what task if any is at hand - sometimes I'm running Chrome and sometimes only Finder.

There is no 'beach ball', there is no indication that anything is wrong. Except nothing works - the screen freezes, command+option+esc doesn't work - the only way to get it out of this state is a hard reboot.

Only change that happened between it working and not working: I installed my copy of Avid Media Composer 5.5 on there for work.

Tried uninstalling Avid - no change.

Pretty frustrated and just about ready to switch back to my trusty PC - half the price and twice the reliability.

Anyone have any ideas as to what is going on?

-d

MacBook Pro, Mac OS X (10.7.5), Less than 2 months old

Posted on Dec 5, 2012 9:27 AM

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Answer 1

markwmsn

Level 6

15,011 points

Dec 6, 2012 4:51 PM in response to dbones7337

Your Mac should still be in warranty and in phone support. Call Apple for assistance or take the MBP to an Apple Store (or equivalent in your country if not in the USA).

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Answer 2

Courcoul

Level 6

18,558 points

Dec 6, 2012 4:57 PM in response to dbones7337

Take it back! Spent a godawful amount of money on the fancy 'puter, put its base one-year warranty to good use. If necessary they'll have to give you a new one to make it right. And based on this experience, you'll have to decide on the convenience of purchasing AppleCare before the year is out, to extend the coverage for an additional 2 years.

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Answer 3

dbones7337 Author

Level 1

0 points

Dec 6, 2012 8:46 PM in response to Courcoul

Bought it at Best Buy...got their Geek support instead of AppleCare. I can out-geek most of the geeks at Best Buy. Will try again.

Right now...running two year old netbook with no problems. Cost $250 originally. sigh.

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Answer 4

markwmsn

Level 6

15,011 points

Dec 7, 2012 7:48 PM in response to dbones7337

Even if you bought some other extended support package, you should still be entitled to the basic 90 days of phone support and one year warranty from Apple.

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