11 Replies Latest reply: Dec 26, 2012 7:12 PM by MStephens
efreken77 Level 1 Level 1

Connected to a HP Photosmart C4580 printer. Although Print "pre-sets" show color I still only seem to be able to print in greyscale/black and white. Apple System Preferences under "Printer" does not give me a color/black-white option option?

 

Solution PLEASE? Thank you .


Mac OS X (10.5.8)
Solved by ShlomiL on Dec 8, 2012 1:24 AM Solved

If that doesn't help you may also try resetting the printing system:

http://support.apple.com/kb/HT1341

 

Then add the printer again by clicking the lus button and check if that may help

  • Rambling Joe Level 2 Level 2

    Did you try and download any driver updates from HP?

     

    Good luck.

  • efreken77 Level 1 Level 1

    Thanks. I have just checked and my HP software updates are up-to-date. When I select "preview" option on PAGES/FILE/PRINT the document is shown in actual color - but printer still prints in balck/white! 

  • Rambling Joe Level 2 Level 2

    I use a Lexmark printer, some of these things might not be the same, I don't know.

     

    When you File> Print, in the window that pops up, click the little Triangle button to the right of the selected HP printer name.  That should open a bunch of Printer options.  Below the Pages From ___  To____, you might see something like Layout, Paper Handling, Color Matching, etc.  If you see Color Matching or something to do with color select it.

     

    In Color Matching, there will be a selection bar to choose grayscale to possibly several different color print variations like print normal, print best, print glossy, print iron-on, etc.  Select the color printing characteristic that best suits your needs.

     

    I hope this works.

     

    Good luck.

  • efreken77 Level 1 Level 1

    Tried your suggestion and yes, the 'LAYOUT' drops into several options, one of which is 'Color Matching' . When that is selected it comes up with 'Color' (in PRESETS) with one other option on that page  - to use either ColorSync or Vendor Matching. It defaults to Vendor Matching automatically, but even with Colorsync chosen I still cannot print color. If you have any similar suggestions they would be appreciated.

     

    Your time taken to respond to my query is also very much appreciated! Regards.

     

    P.S. will try contacting HP as they may also have some suggestions..

  • Rambling Joe Level 2 Level 2

    Let's see it it's a Pages problem or a printer problem. 

     

    In your Pages document, File> Print, then in the lower left corner, PDF> save as a PDF.  Now, open the saved PDF in Preview, and try printing from there.

     

    Good luck.

  • efreken77 Level 1 Level 1

    Tried that - but same result - only b/white! Does that tell us anything ..?  Thanks again.

  • Rambling Joe Level 2 Level 2

    Well, now we know it's no just a Pages problem.

     

    I think you need to open Macintosh HD> Applications> Utilities> Disk Utility> and Repair Disk Permissions.

     

    Good luck.

  • ShlomiL Level 3 Level 3

    If that doesn't help you may also try resetting the printing system:

    http://support.apple.com/kb/HT1341

     

    Then add the printer again by clicking the lus button and check if that may help

  • efreken77 Level 1 Level 1

    Thanks Rambling Joe for all your inputs. Your suggestion did not work but happily another suggestion (ShlomiL) finally resolved my issue. Bookmarked for future reference!

  • efreken77 Level 1 Level 1

    Thanks ShlomiL! That suggestion of yours did the trick.  Very much appreciated!!

  • MStephens Level 1 Level 1

    Thanks ShlomiL - After reading this post I was able to fix my issue. 

    For reference I fixed an HP OfficeJet J4580

    I was unable to add the printer, there was an error connecting to the apple software update servers.

    Once I reset the printing system I was able to add the printer both directly plugged in and through our AirPort Extreme Base station.