Fails to upload song and starts back at Step 1

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Level 1

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Fails to upload song and starts back at Step 1

I just added two songs to iTunes. They are long songs (60 minutes long) and are about 150 MB each. (The iTunes Match limit per song is 200 MB.) I added them to iTunes, and when Match tried to upload them (because it couldn't find a match) it uploaded the first one for about 10 seconds, then failed and started back at Step 1.

I assume the problem is the song's size; I also heard that iTunes Match, when uploading, tends to "choke" on its own upload and subsequently fail.

Is there anything I can do to fix this, so that I can add these two songs to my iTunes library?

iMac, OS X Mountain Lion (10.8.2), 3.2 GHz Intel Core i3, 16 GB RAM

Posted on Dec 5, 2012 1:57 PM

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Answer 1

rwthelen

Level 1

0 points

Feb 2, 2013 12:50 PM in response to GaryKing

I spent the past few days battling this exact problem and believe I have fixed it.

I believe this actually is an ISP related issue (even if that sounds like BS at first). I do not have these problems when I use the internet at work, or use my personal hotspot on my phone, but I do have them on my home internet (Comcast).

I believe that when iTunes Match begins uploading, it maxes out the uplink bandwidth of the Comcast connection, renders it useless and causes the connection to time out. iTunes Match thinks the connection died, and it stops, then restarts.

The way I fixed it was limiting my maximum upload bandwidth via my router. My router (Netgeard WNDR3700) has a setting that allows me to set up maximum uplink bandwidth. Speedtest.net told me my connection had 4-5mbps up, so I limited it via my router to 2mbps.

As soon as I did this, my uploads began working without timing out and restarting.

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