2 Replies Latest reply: Dec 5, 2012 3:29 PM by seventy one
jrk2 Level 1 Level 1

When I was looking for an answer to my problem with the new iTunes I also looked on the support page and noticed that the only way to get support, is by telephone. What is the reason for that? Usually I prefer to ask my questions in writing (and have answers in writing).


I have this suggestion for the Apple support page:


* Also offer the possibility to ask for written answers. After such an answer you can always see if telephone contact is useful.

* Show next to the written answer possibility the alternative of going to the forum and asking the question there.

  • John Galt Level 8 Level 8

    Telephone support is the most difficult, time-consuming, and inconvenient of all options.


    Try this instead:



  • seventy one Level 6 Level 6

    Much agree that writing is the best option where an option exists.   It is more direct, considered and personal.    But don't underestimate the forums, I have had first class advice via these columns and often from people infinitely more experienced than any Apple Genius I have met.


    I also find that to Google a question can produce interesting answers too.


    Be aware that Apple post a warning that some areas of support must be paid for going via the iTunes/contact route, once your Apple Care has run out.