2 Replies Latest reply: Dec 5, 2012 3:29 PM by seventy one
jrk2 Level 1 (0 points)

When I was looking for an answer to my problem with the new iTunes I also looked on the support page and noticed that the only way to get support, is by telephone. What is the reason for that? Usually I prefer to ask my questions in writing (and have answers in writing).


I have this suggestion for the Apple support page:


* Also offer the possibility to ask for written answers. After such an answer you can always see if telephone contact is useful.

* Show next to the written answer possibility the alternative of going to the forum and asking the question there.