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my top button stopped working this is the second time will they replace it for free?

ii got my iphone a year ago in september within the first few months the lock button quit so i sent it away to get fixed and they made me pay 40 then i got it back and i couldnt get service anywhere so they sent it away and fixed it making me pay 198 to have it fixed i have had it for a couple months and the button on top stopped again this is the 3rd time in a year and im sick of it will they send me a new one free of charge becuase i am an unhappy customer ?

iPhone 4, iOS 6.0.1

Posted on Dec 5, 2012 6:24 PM

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21 replies

Dec 5, 2012 6:31 PM in response to girlwithaniphone

wow i dont know who you are getting your phone "fixed" through but its not apple.


Apple does not charge prices like that.


If you got it 1 year ago in september, the hardware warranty has expired by now unless you had your device covered by applecare insurance.


and if it WERE covered by limited hardware warranty, an obvious hardware issue like the power button not working is covered under the warranty UNLESS it was due to accidental damage.


So if you paid 198 dollars, chances are its because you dropped your phone and thats why the button was not working,.



..and even then, the iphone 4 out of warranty/accidental damage replacement fee is 149. not 198.

Dec 5, 2012 6:43 PM in response to girlwithaniphone

you dont auto-lose your warranty because you drop a phone.


A lot of people drop their phones and they dont break. if you drop your phone, and your power button doesnt work because YOU dropped YOUR phone, why blame apple? you dropped it?


the warranty covers normal wear-and-tear and manufacturer defects only.


you dropping your phone is not the manufacturers fault.

Dec 5, 2012 6:45 PM in response to girlwithaniphone

your NOT getting your repairs done through apple so whos to say your carrier isnt just taking your money, and giving you some reject phone that someone else returned!? or just cleaning around your power button?



and guess what, the power buttons DO WEAR OUT after a couple years as part of normal wear and tear- but dropping it, again, is not one of those things.

my top button stopped working this is the second time will they replace it for free?

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