10 Replies Latest reply: Dec 11, 2012 12:49 AM by alasta22
Lambertsky Level 1 Level 1

I just installed Apple TV. Works fine but turrns itself off at regular intervals of about 30 minutes. This requires me to re-enter my Apple ID and re-start all over again. Wjen I check iTunes on my computer, home sharing is still turned on. THis leads me to think the problem is in how I configured Apple TV on my HDTV. Any advice on where I should look?

 

THanks in advance.


imac 2.8 GHz running MAC OS 10.4.1, MacBook 2.2 running MAC OS 10.5, Mac OS X (10.6.8)
Reply by alasta22 on Dec 7, 2012 7:09 PM Helpful

If it is consistently cutting out after a particular period of time then your problem probably relates to this issue:

 

https://discussions.apple.com/message/20458324#20458324

 

I have posted a temporary fix in the above thread but there doesn't yet appear to be any permanent fix available.

All replies

  • Moodyblues1977 Level 1 Level 1

    Hello Lambertsky,

     

    It's nothing that you have done. Since the iTunes and Apple Tv update it seems that everybody is having problems with homesharing.

  • Winston Churchill Level 10 Level 10
    expertise.macosx
    Mac OS X

    Everyone isn't having problems with homesharing, I'm not.

     

    There is likely something about your network that doesn't work properly with the updated software.

  • Moodyblues1977 Level 1 Level 1

    Sorry Winston, I was not stating a fact. I just said it 'Seems' like everybody was having problems with homesharing.

     

    Not being very computer savvy. I have done as much as I can..Reset my router, Re-installed iTunes and Apple Tv. Despite this Homesharing cuts out after 15 minutes.

     

    The confusing part for me is films that I have purchased through iTunes work fine. So that's why I've not thought it's a problem with my network.

  • Winston Churchill Level 10 Level 10
    expertise.macosx
    Mac OS X

    There are always a spate of problems after any update, it's often difficult to tell whether they are real problems or just the usual few. By real problems, I don't mean they aren't real for you, rather that they are specific to a few set ups rather than a general problem experienced by all. Since I haven't encountered such a problem myself, it's not possible to investigate, but it tends to tell me these few instances are isolated.

  • Moodyblues1977 Level 1 Level 1

    Hello Winston, I'm just wondering if you have any advice/help you could offer me to try and help me sort my problem with Apple tv?

     

    I've been to the Genius bar and they just said to reset, restore...I've done that 3 times now and I'm still getting the same issue.

    Or should I just wait for a update and see what happens?

     

    Many thanks,

  • Winston Churchill Level 10 Level 10
    expertise.macosx
    Mac OS X

    My initial thoughts would be that a network or security setting either on your computer or your router are at odds with those expected by the Apple TV, or that something on your computer is conflicting with the new version of iTunes.

     

    Problem is all routers have differences and users will have different software on their computers, it often takes other users to discover fixes to their own problems and post them here to help in such circumstances.

  • Lambertsky Level 1 Level 1

    I have had no luck. After an hour with phone tech support I have re-installed the current Apple TV software update., re-booted the entire system three times., checked each of my two Airport Express's.,unplugged and re[plugged in every cable,  ad infinitum, ad nauseum and still no luck. I have also decided iTunes 11 *****. Not near as intuitive especially with regard to moving stuff around between my playlists, etc.

    Alright guys, is this a problem because of iTunes 11? Is Apple releasing stuff before adequate debugging? Did Steve take his high standards with him?

  • alasta22 Level 1 Level 1

    If it is consistently cutting out after a particular period of time then your problem probably relates to this issue:

     

    https://discussions.apple.com/message/20458324#20458324

     

    I have posted a temporary fix in the above thread but there doesn't yet appear to be any permanent fix available.

  • Lambertsky Level 1 Level 1

    Hi Alasta22.

    Your solution - turning energy saver to "never" - works. Thanks!!

    I am trying to figure out how to reward you with points. Anytime you are up in Rochester, NY let me know. First beer is on me!

  • alasta22 Level 1 Level 1

    No problem - I'll hold you to that if I'm ever on your side of the world!