HT202157: About Apple TV (2nd and 3rd generation) software updates

Learn about About Apple TV (2nd and 3rd generation) software updates

A-train1021

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Q: AppleTV 3rd Gen 5.1.1 update. Network dropout... help?

I have updated my aTV Gen3 to 5.1.1 and now it keeps dropping off the network... help?

I recently updated to iTunes 11, and was also prompted to update my aTV Gen3 to 5.1.1.

Almost immediately, i was having issues with dropping off the network etc. I tried to reset/ restore and the same problem arises; If iam lucky, I get to enter the Wifi details and turn on Home sharing. Which gives me approx 10mins of viewing time before the network drops out and I have to try again.

I can connect via ethernet direct, but it only shows me the computer content, not trailers etc.

I have had this setup working pre update for approx 3 months consistent use, and prior to that a 1st Gen aTV worked fine... I just wanted the 1080 HD option...

Any suggestions where i may be doing it wrong?

Posted on Dec 5, 2012 11:40 PM

I have this question too

Q: AppleTV 3rd Gen 5.1.1 update. Network dropout... help?

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by swamprock,

swamprock Dec 6, 2012 1:05 AM in response to A-train1021
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Dec 6, 2012 1:05 AM in response to A-train1021

See my reply here. Seems 5.1.1 is causing all sorts of headaches: https://discussions.apple.com/message/20506178#20506178
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by Moodyblues1977,

Moodyblues1977 Dec 6, 2012 1:09 AM in response to A-train1021
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Dec 6, 2012 1:09 AM in response to A-train1021

I'm having the same problem. I've called iTunes support and even had a trip to the 'Genesis bar'.

And even though they have been very helpful, nothing has solved the issue.
It's a strange one as I can still play films I have purchased from iTunes without a problem.

It's only when I use Homeshare that the problems start.
I did have a short lived sucsess when I rebooted my iMac and signed back into homeshare and it worked fine for a few hours,
before I was booted out of home share AGAIN. I guess we will have to wait to see if a update solves the issue, otherwise I've paid £100 for a box that is next to usless.
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by swamprock,

swamprock Dec 6, 2012 1:12 AM in response to Moodyblues1977
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Dec 6, 2012 1:12 AM in response to Moodyblues1977

I should have mentioned that my reply solved my problems, and it may fix yours as well...
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by ChasingPhil,

ChasingPhil Jan 20, 2013 11:58 PM in response to A-train1021
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Jan 20, 2013 11:58 PM in response to A-train1021

I've had similar issues with the latest updates (all Apple software up-to-date)... It's driving me frickin' insane. I listen to one song and the connection to homesharing drops. I've connected via ethernet cable to a d-link wireless router.

Anyway, on all my searches I came across this

http://mac-how-to.wonderhowto.com/how-to/fix-apple-tv-5-1-1-update-bug-0140598/

Reset the ATV and update using the wireless not the ethernet cable... my internet is way too slow to know if it'll work anytime soon, but I thought I'd share. If it works... let me know. Maybe it will solve some misery.
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