Previous 1 2 3 4 5 Next 69 Replies Latest reply: Mar 22, 2013 3:00 PM by Bob Meighan Go to original post
  • murph5555 Level 1 (0 points)

    Bob,

     

    I purchased the Mac version last night from the Intuit TurboTax website. The requirement for 64bit processor was less then obvious. (if even stated during the purchase process). It's important enough of a change by Intuit that there should have been an explicit step in the process drawning attention to the change.

     

    I know its been stated there was an "email announcement" which is a great CYA by Intuit, but in the age of "information overload" the point of sale is the place to make it perfectly clear of this fundamental change.

     

    I plan to attempt to refund for the windows version. The question I have is will the Windows version of Deluxe 2012 inport the data file produced by last years Mac Version?  

     

    Thanks

    Tim

     

    PS, I have no interest in black cloud computing for personel information, nor do I have an iPad, nor the cash to throw hardware at chasing the software rabbit.

  • Bob Meighan Level 1 (5 points)

    Tim... Yes, your TurboTax data files are 100% compatible so you'll have no problem using Windows this year. In response to your suggestion for "information overload", we know that the more caveats your present, the less likely buyers are to read this stuff. It's called information fatigue. I would also argue that presenting this gotcha to a segment of your population that represents about 0.5% is probably not the best approach. By the way, I got your email and will send you the link you need.

     

    Bob Meighan, VP TurboTax

  • Patcee169 Level 1 (0 points)

    I am having the same trouble.  I cannot install Turbo Tax on my 10.5.8 MacBook even though I have for the last 4 years.   I have spent hours trying to deal with live chat and had a live talk with someone in India but still don't know where I stand.  They sent  a download and i can't use that either.   Bit of a surprise and disappointment not

    to mention that I can't afford to lose $63.00. 

  • Bob Meighan Level 1 (5 points)

    Patcee... Sounds like you may not have the necessary processor in your computer (64-bit). If so, contact me at "turbotax_advocate" + "@intuit.com" and I'll provide you with your options.

     

    Bob Meighan, VP TurboTax

  • RomyfromNY Level 1 (0 points)

    Patcee and Bob, A macbook 4 years old and with system 10.5.8 on it certainly has a 64-bit processor. This is my configuration also. I am afraid of upsetting the stability of my system by upgrading to 10.6.8, as I'm sure there will be conflicts in other programs that will arise.

     

    Face it, Bob, Turbo tax is a turd this year for those of us mac users. I'm still awaiting a response from anybody else who has found a workaround (other than the "cloud") for using TT for 2012 taxes, who has a system more than 4 years old.

  • RomyfromNY Level 1 (0 points)

    duplicate, sorry

     

    Message was edited by: RomyfromNY

  • Bob Meighan Level 1 (5 points)

    RomyfromNY... If you read earlier posts, you'd know that your options are TurboTax Online, TurboTax for iPad or TurboTax for Windows. They are all fine options and all data files are 100% compatible (yes, you can transfer from 2011 to 2012 using any of the options). If you have a simpler return, you can even use SnapTax (TurboTax for iPhone). Despite what you may think about TurboTax this year, the vast majority of customers are very happy-- even those with 32-bit Macs who migrated to Online or to the iPad. They found the same functionality in these products/services that they have found with the native TurboTax for Mac applications. So I encourage you and others to give one of the options a chance before you reach an opinion about TurboTax.

     

    Bob Meighan, VP TurboTax

  • Irishwdm Level 1 (0 points)

    I have spent 6 hours online with turbotax support today trying to file 1 return.  First with tech support, who provided me with the info that my 10.6.8 laptop system would not work due to processor, next with billing who advised that the only way to use the service code was to use the online form, next with someone who said they were in Sales when I got the whole return completed and then the Review/Payment screen did not have the blue key entitled "I have a service code" so that I could at least get 1 returned filed for the price of the CD.  Then they offered to provide me with a mac download copy - which gave me the same error message as the original CD I purchased. 

     

    I have tax returns back to 2007 that I used TurboTax with - but this year I have spent the whole day trying to get basic assistance - the screens they refer you to in their support documents are not set up to use the "FREE" codes you are provided with in customer support - why even provide the support if it's not going to function?

  • Bob Meighan Level 1 (5 points)

    Irishwdm... The "service code" works only with TurboTax Online. The Review / Payment screen does in fact have a link to use the service code-- no exceptions. The exact screen is found in the File section and the screen says, "Review Your Order". If you are using software version of TurboTax (which I don't believe you are), there is no comparable functionality. Go back to this section/page and look toward the bottom of the page where it says, "I have a service code".

     

    Sorry you've had so much difficulty.

    Bob Meighan, VP TurboTax

  • yyr57695 Level 1 (0 points)

    RomyfromNY...you should be more worried about the stability of your system by NOT upgrading to 10.6.8.  10.6 is faster, more stable and just provides a much better experience overall than 10.5.  Also, I'm sure many developers are aware of 10.6's popularity, so it might be supported for just a bit longer.  I run it on every Mac I own (other than my two G4 systems that can't...those are on 10.4).

     

    Grab an external drive and a Snow Leopard disc...install it on the external and try it out for yourself before upgrading your main OS, if you still have doubts.  You'll probably be glad you did, and not just for TurboTax.

  • RomyfromNY Level 1 (0 points)

    Thanks for your concern yyr. I have found 10.5 to be incredibly fast and stable. In addition to the cost of upgrading the OS, I am sure my version of Finale (an essential one in our house) will not work if I upgrade to 10.6.8, so that means an additional cost to upgrade something else. Our 10.5 laptop is only 4 years old. You'd have PC users screaming from the rooftops if TT didn't work on older windows versions. I think it was a TT decision based on the assumption that Mac users are less likely to be luddites, to also own other devices which can be a workaround to this problem. There is no doubt my system is stable now, and I don't plan to mess with it at this point. Your observation is duly noted, however.

  • Anbhat Level 1 (0 points)

    Can Bob or someone reliable comment if the 64 bit processor is enough for installing Turbotax Deluxe on a Mac with Intel core 2 Duo processor running 10.6.8 or are 64-bit kernel extensions required?

     

    Thanks,

    anbhat.

  • Bob Meighan Level 1 (5 points)

    64-bit processor is sufficient.

     

    Bob Meighan, VP TurboTax

  • Anbhat Level 1 (0 points)

    Thank you Bob, I just installed my copy of Turbo Tax and the installation was a breeze.

  • YeOldeiPhone Level 1 (0 points)

    Update.