Previous 1 2 3 4 5 Next 69 Replies Latest reply: Mar 22, 2013 3:00 PM by Bob Meighan Go to original post
  • ybsunsmiled Level 1 Level 1

    Bob,

     

    I appreciate the fact that you are on here responding. As you might imagine, like other MAC customers that purchased your software believing they could use it only to find out they couldn't after opening the software and attempting to install it, I feel very frustrated right now.

     

    I read through nearly every post. I didn't see anywhere your explanation as to why the TT Deluxe packaging only indicates that for MAC I have to have an Intel-based processor, not an Intel Core 2 Duo at least, which is what you have to have for a 64-bit MAC. It also only indicates that I have to have MAC OS X 10.6.8 or higher and no-where does it indicate that it has to be 64 bit. In fact for windows hosts it indicates that a windows user can either have 32-bit or 64-bit. By not mentioning anything about 64-bit being required for MACs, I assumed it was also available in both 32-bit and 64-bit for MACs, as I'm sure several other customers did.

     

    I don't care about why Intuit did what it did with regard to going to 64-bit. There are only two things I care about. 1) The fact that your packaging is deceptive, and 2) Where and how can I get my refund? You know as well as I do that retailers almost never give refunds for opened software.

     

    I'm not about to spend a ton of money just to upgrade just so I can use your product. It will be cheaper for me to use a tax preparation agent. Addtionally, as Intuit has already proven that they are untrustworthy by the way they did up their packaging, why on earth would I want to trust my personal data to them in the cloud?

     

    I know I can contact you at the address you've given, and you'll have an email there shortly. I hope you can give me a satisfactory answer.

     

    Respectfully....

  • Bob Meighan Level 1 Level 1

    ybsunsmiled... In a previous post (could be here or in another Apple discussion, I stated that a simple oversight caused the retail boxes to be printed without the 32-bit requirement. Again, an error on our part. Keep in mind that boxes are printed months before they appear on a retailer's shelf and at that time, we didn't realize 32-bit was a requirement. Since that time, however, we have done our best to disclose this requirement everywhere possible.

     

    To my knowledge, every single customer who has been affected and wanted another TurboTax solution has been satified without paying a penny more. While some retailers will not accept opened software, our agreement with retailers obligates them to accept any return. With that said, I know that this does not always happen in practice. That is why, again, we'll step in and make the customer whole.

     

    So let me know which option your prefer and I'll make it happen. As mentioned dozens of times in earlier posts, you can:

     

    • Use Windows if available. You data files are 100% compatible so you won't lose any historical info year-to-year.
    • Use TurboTax Online. Again, you have 100 data file compatibility and transfer
    • User TurboTax for iPad. Again, same data file compatibility
    • Get a refund and look elsewher.

     

    By the way, Windows 32 / 64-bit are completely different from the Apple OS 32 / 64-bit issue. Being able to do it on one OS does not mean you can do it on the other OS. Two different animals.

     

    Based on the email I received from you, you know how to reach me with your answer.

     

    Thanks,

    Bob Meighan, VP TurboTax

  • Patcee169 Level 1 Level 1

    Bob, I upgraded my computer and was able to download Turbo Tax after that.  Thanks for your assistance.

  • baltwo Level 9 Level 9

    In a previous post (could be here or in another Apple discussion, I stated that a simple oversight caused the retail boxes to be printed without the 32-bit requirement. Again, an error on our part. Keep in mind that boxes are printed months before they appear on a retailer's shelf and at that time, we didn't realize 32-bit was a requirement.

    Unless I'm missing something, 32-bit should read 64-bit, since the system requirements are:

     

    Intel-based Processor (64-bit required) for Mac OS X 10.6.8 and above.


  • Bob Meighan Level 1 Level 1

    Yes. I should have said "without the 64-bit requirement."

     

    Bob Meighan, VP TurboTax

  • Joe Roach Level 1 Level 1

    Bob,

     

    I applaud that you are on the forum addressing the problem!

     

    Unfortunately I have the issue described in this forum (32 bit iMac).  To make things worse I bought the memory upgrade, OS upgrade and then installed the TurboTax product and ended up here to find out my upgrade investment was for not.

     

    Proposition:  I will likely go out and buy a new Mac so I will be able to use Turbo Tax 2012 on the new machine.

    Can I get a voucher for the 2013 version next year to offset my upgrade costs? 

     

    Thanks in advance.

     

    Joe

  • Joe Roach Level 1 Level 1

    Bob, one more thing...  just because I think you should know.

     

    Called the 800 number, hold for 30 minutes (I understand, it's tax season) but then he informed me that I was sent to the PC support line.  I asked if I could be transfered to the Apple line w/o holding.  Couldn't, so I had to hold another 50 minutes.  You might want to look at a transfer capabiltiy in your phone system that moves to the front of the que.

     

    Just a thought.

  • Bob Meighan Level 1 Level 1

    Joe... Please contact me at "turbotax_advocate" + "@intuit.com".

     

    Bob Meighan, VP TurboTax

  • Joe Roach Level 1 Level 1

    Bob,

    I did but it bounced back.

  • Bob Meighan Level 1 Level 1

    Joe... Pls try again as it is a valid email address. Make sure you concantenant the two parts and remove the quotes. I do this just so bots don't pick up my email address and spam me.

     

    Bob Meighan, VP TurboTax

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