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User profile for user: tonieast
tonieast Author
User level: Level 1
0 points

iPhoto '11 "Buy Calendar" button does not work

I am running Mac OSX Mountain Lion Version 10.8.2. I have iPhoto '11. All software is up to date. I have created a calendar. When I click "Buy Calendar", the screen goes white for roughly two minutes. Another scrambled screen comes up. See below: User uploaded file


There is a link to "Check Out" at the bottom. I click it, nothing happens. Then I force quit. I have checked "United States" in Preferences>Advanced>Print Products Store. I have rebuilt the library by holding down option command when opening iPhoto. I have rebuilt the library by downloading the iPhoto Library Manager. I have created a new temporary library, created a test calendar and tried to buy it. That did not work. I have previewed it first, that did not work. I have read every forum there is on this issue and tried every remedy and nothing works. Apple wants $19 to answer my question. I refuse. I know others have had this problem. Apparently some of the posted remedies have resolved their issue. Not mine.


I've only been using a Mac since September 2011. I have been working on this one issue for 7 straight hours. Please help. Thank you.

MacBook Air (11-INCH, MID 2011), OS X Mountain Lion (10.8.2)

Posted on Dec 6, 2012 12:46 PM

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7 replies
User profile for user: J.William Kay
J.William Kay
User level: Level 1
9 points

Dec 6, 2012 1:07 PM in response to Old Toad

Ok, Apple is updating its printing services - but it can't even offer decent support after they rejected my order.


Received the following email from them this evening, after ordering a calendar last night:

"Dear Apple customer,


Apple has found clipped text in your print product order. As a result, Apple is unable to process your order and you will not be charged.


We are committed to helping you resolve this issue. To resubmit your order, refer to the following article for assistance with correcting text in your project.


iPhoto & Aperture - Warning icon when ordering photo products: http://support.apple.com/kb/TS1135


For instructions on how to preview your order, refer to How to preview an order in iPhoto or Aperture:http://support.apple.com/kb/HT1040


We appreciate your business and apologize for any inconvenience."




After contacting Apple Support, they couldn't help me at all. I have checked the calendar thoroughly. There are no low resolution photographs; there is no clipped text; there are no warning triangles or errors. It would be nice to be able to actually talk to someone who can tell me what's going on! The print service works well when it works, but when you get rejected - for reasons I cannot fathom - then you're obviously on your own.


If they get the service working soon, then I will try one more resubmission (the only thing Apple Support could suggest!). Otherwise, a popular Norwegian photo print outlet will be getting my business - also in the future!

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User profile for user: tonieast
tonieast Author
User level: Level 1
0 points

Dec 6, 2012 1:58 PM in response to J.William Kay

J.William, isn't it frustrating when you work so hard on something only to get that kind of response? I'm sorry you had that trouble. I hope they will get things working soon. Christmastime is not a good time of year for their printing services to go down.


sdn10s, I hope so!


Thank you all for your responses. I feel a little better knowing it's Apple and not my system.

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iPhoto '11 "Buy Calendar" button does not work

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