HT203459: If you see a 'This movie requires QuickTime' message in iTunes

Learn about If you see a 'This movie requires QuickTime' message in iTunes
MrMojorising11
Level 1 (0 points)

Q: Trouble with quicktime

I downloaded quicktime after downloading itunes and bought a video off the store.  Got a prompt saying i needed to download quicktime.  Did that and i still get the prompt to download qt in order to play the movie.  Help!!

Posted on Dec 6, 2012 4:05 PM

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MrMojorising11

Q: Trouble with quicktime

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  • by b noir,

    b noir b noir Dec 7, 2012 2:25 PM in response to MrMojorising11
    Level 9 (72,129 points)
    Dec 7, 2012 2:25 PM in response to MrMojorising11

    Can you check something for me please? I'd like to try doing a "Run as administrator" on your iTunes.

     

    Quit iTunes first.

     

    In Computer, open Local Disk C: or whichever drive you have your program files installed on.

    If you have a 32-bit Windows, open the "Program files" folder.

    If you have a 64-bit Windows, open the "Program Files (x86)" folder.

    Open the "iTunes" folder.

     

    Right-click on the iTunes.exe file and select "run as administrator".

     

    Try playing the movie now. Does it play for you without the message?

  • by Alamo27,

    Alamo27 Alamo27 Dec 10, 2012 3:17 PM in response to b noir
    Level 1 (0 points)
    Dec 10, 2012 3:17 PM in response to b noir

    b noir,

     

    Thanks much. Worked like a charm. Now I can catch up on Homeland.

     

    Alamo27

  • by b noir,

    b noir b noir Dec 11, 2012 2:02 PM in response to Alamo27
    Level 9 (72,129 points)
    Dec 11, 2012 2:02 PM in response to Alamo27

    You're welcome.

     

    It's possible you're had a permission go strange here for a file or folder or a registry key. It's always a bit tricky to tell what permission is awry with one of these, so I generally try to avoid "fixing" things for fear of mucking something up ... So if you don't want to have to do a "Run as administrator" every time you want to watch a show, you could set iTunes to automatically launch as an administrator.

     

    To do that, right-click your iTunes.exe again, but this time select "Properties". In the compatibility tab, check the "Run as administrator" box and click OK.

  • by MrMojorising11,

    MrMojorising11 MrMojorising11 Dec 12, 2012 7:36 PM in response to b noir
    Level 1 (0 points)
    Dec 12, 2012 7:36 PM in response to b noir

    Yeah that worked thank you, but now the movie i bought plays but there is only a grey screen with no audio or video.  Really confused.  I'll try redownloading the video and see if that works, and if not i'm completely clueless.