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Downloading iTunes Extra "Error -19" Message

Hey Everyone


I've recently run into a strange problem.


While downloading the iTunes Extra for two movies (TED Unrated + Batman Begins), I'm getting the error -19 message.


The extras download fully, I can see in the Status window that iTunes starts processing, then I get "stopped (err = -19)."


There was a problem downloading “Batman Begins - iTunes Extras / Batman Begins / Christopher Nolan”. An error occurred while reading from the device.

Please check that the connection to the network is active and try again.


I'm running iTunes 11, with MacOS 10.6.8.


Any help is greatly appreciated.


All the best!

Mac OS X (10.6.8), 4 GB 667 MHz DDR2 SDRAM

Posted on Dec 6, 2012 4:05 PM

Reply
12 replies

Dec 13, 2012 12:15 PM in response to razoresc

I came across the same thing today whilst downloading an iTunes LP, all the tracks downloaded just fine until I came to the 'Now that's what I call Christmas - iTunes LP' download which came at the very end. After several failed attempts I did a bit of searching round on the actual album on iTunes and came across this response after clicking on 'Various Artists'


User uploaded file

Seems I was trying to download something that at present is not going to happen, because it is not yet available in the UK store.


Message was edited by: Ruth Craine

Jan 5, 2013 4:14 AM in response to Ruth Craine

I've got exactly the same problem and with exactly the same album. Going to try contacting Apple to see if they can resolve it. Will keep you posted.


(Kind of doesn't matter now we're in January, but I'm not going to be a happy bunny if I keep being told the album can't be downloaded for the rest of the year!)

Jan 23, 2013 3:02 AM in response to razoresc

I went through the forums and I found several other threads with exactly the same problem:


https://discussions.apple.com/thread/4733498

https://discussions.apple.com/thread/4575958?answerId=20622344022#20622344022

https://discussions.apple.com/thread/4685307

https://discussions.apple.com/thread/4734233


I contacted Apple support and the representative added the album back to my available downloads in iTunes, but the problem still persists. All songs download fine except for the iTunes LP.


I wonder if anyone using the US iTunes store is having this problem... I'm starting to guess this is related to the LP not being available in some of the other stores, which is strange as the album with the LP was available for sale...

Downloading iTunes Extra "Error -19" Message

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