1 Reply Latest reply: Dec 6, 2012 3:31 PM by Kappy
anas1991 Level 1 Level 1



hope you are well.


I can't remember my Answers for the security questions and i can't reset my Security questions because i don't have a rescue mail what can i do?

and i tried calling the security support team and they told me they will send me an instructions how to do it and still got nothing till now.

So please can i have some support.


I'll appreciate your help.


iPhone 5, iOS 6.0.1
  • Kappy Level 10 Level 10

    Reset Security Questions


         There are several different methods. Try one. If it doesn't work,

         then try the next one. Don't try to do everything at once.


    Frequently asked questions about Apple ID

    Manage My Apple ID


    Note: you may need to continue entering false answers to the questions until you trigger the response needed to start making changes. It will take six or nine retries.


    Or you can email iTunes Support at iTunes Store Support.


    If all else fails:


      1. Go to: Apple Express Lane;

      2. Under Product Categories choose iTunes;

      3. Then choose iTunes Store;

      4. Then choose Account Management;

      5. Now choose iTunes Store Security and answer the bullet questions, then click


      6. Sign in with your Apple ID and press Continue;

      7. Under Contact Options fill out the information and advise iTunes that you would

          like your security/challenge questions reset;

      8. Click Send/Continue.


    You should get a response within 24 hours by email.


    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.


    Another user had success doing the following:


    I got some help from an apple assistant on the phone. It is kind of round about way to get in.


    Here is what he said to do and it is working for me...


      a. on the device that is asking you for the security questions go to "settings", > "store" >

          tap the Apple ID and choose view"Apple ID" and sign in.

      b. Tap on payment information and add a credit/debit card of your preference then select

          "done", in the upper right corner

      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the

          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you

          should be asked to verify your security code for the credit /debit card and NOT the

          security questions.

      d. At this time you can remove the card by going back in to edit the payment info and

          selecting "none" as the card type then saving the changes by selecting "done". You

          should now be able to use your iTunes store credit without answering the security



    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.



    Good Luck friends!