7 Replies Latest reply: Dec 10, 2012 4:32 AM by Shootist007
ACWH Level 1 (0 points)

I have recently updated the software on my Apple TV. I now seem to be losing the connection to my iTunes Library on my iMac rather frequently.


I have reset/restarted Apple TV, my BT infinity router and my iMac.


I am running iTunes 11.0 which I also recently updated to.


It does seem very coincidental that since all these UPDATES recommended by Apple that I now have Wi-Fi connection problems.


I would be grateful of any advice/suggestions.

iPad 2 Wi-Fi, iOS 5.1.1
  • BDAqua Level 10 (121,625 points)

    Hi, are you using Wifi for Internet also?


    If so do you lose internet?

  • ACWH Level 1 (0 points)

    Hello, yes I am using Wi-Fi for my internet. An iMac, an iPad plus an iPhone all on the network.


    I do not have any loss of connection with these.


    For further information, I have escalated to Apple Support. After being told to try a "few things", they have asked me to get in touch with BT and enquire as to whether a couple of PORTS are open on the router.


    I am sceptical as I did not have this problem before I updated the Apple TV software.

  • Shootist007 Level 6 (16,655 points)

    Contacting BT, your ISP, won't do any good. The problem is on your LAN (Local Area Network) and has nothing to do with your internet connection. Again Apple passing the buck when an Update FUBARs a working system.


    About the only thing to try is to Restart all pieces of equipment. Something the Update did to one or multiple pieces of equipment has cause the dropping of the WiFi signal.

  • ACWH Level 1 (0 points)

    Thank you for your response. I agree Apple are passing the buck. I have reset/restarted every conceivable item. BUT STILL DROPPING CONNECTION.


    Not sure now. Back to Apple !!!!

  • trouble me Level 1 (105 points)

    I had the same problem, spent HOURS on the phone with Apple Tech Support with no answers that worked. Because my ATV was new I even sent it back and got a replacement, it still dropped connection. The only way I got mine to work was to run a ethernet cable from my AE to the ATV and I know this is not possible for everyone.

  • ACWH Level 1 (0 points)

    Thank you. Yes I too have spent some time onto  Apple Tech Support. I am not impressed.

    I do have an ethernet cable which I was going to connnect to my BT hub and the ATV just to see what I can eliminate.


    Forgive my question, but when you mention AE, did you mean that you connected an ethernet cable from your Mac directly to the ATV bypassing your broadband router?

  • Shootist007 Level 6 (16,655 points)

    AE is a reference to Airport Express. The Apple router. so he was running from the router to the Apple TV. But for you depending on whether it is the ATV or your Mac dropping the connection. If it's the Mac then a cable from router to ATV won't help you.