1 Reply Latest reply: Dec 7, 2012 6:36 AM by brad805
hkh68 Level 1 Level 1

the password on my old phone did not transfer to my new 5, how do I get my phone open?

iPhone 5, iOS 6.0.1
  • brad805 Level 5 Level 5

    Put iPhone in Recovery Mode and Restore. Open iTunes 10.7 or 11 on computer. Connect iPhone to computer with Lightning Cable. Hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode. Click Restore button of iTunes.