How do you get your money back from a purchase you didn't recieve?

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Level 1

9 points

How do you get your money back from a purchase you didn't recieve?

I gave my girlfriend an iPhone for christmas last year and told her it was safe to shop on the app store. I have been paying for that mistake ever since.

She quickly got interested in a fremium game called Dragon Vale and bought a huge pile of whatever dragon currency it had. She never recieved it.

I can't find a way to fix it. I tried going the the app store and report a problem on the game itself ... the report a problem on the currency pack ... Then I used the report a problem link provided in the purchase confirmation email.

0 responses at all.

She stopped playing the game compleetely 7 months ago.

Any suggestion on what we can do?

Posted on Dec 7, 2012 9:06 AM

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Answer 1

Best reply

Michael Black

Level 10

80,268 points

Dec 7, 2012 9:34 AM in response to Raqtor

This was an in-app purchase then? Did you try contacting the app developer directly, either through their web site or whatever contact info they provide (Backflip has a web site I know that much)?

If you have and they refuse, then I would contact your credit card company and dispute the charge through them for a purchase without delivery of the product.

Of course, the one problem you may encounter is if this occured well over 7 months ago, the card company may refuse to act on the disputed charge after all this time.

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Answer 2

Raqtor Author

Level 1

9 points

Dec 7, 2012 3:16 PM in response to Michael Black

Thanks.

I found backflip studios homepage with google and will try to email them. Doubt they will answer though :-)

Unfortunately the payment is through Apple .. payed with money from appstore account and the money was payed in a butique with cash. If I remember right. Is some time ago.

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Answer 3

Dec 7, 2012 3:20 PM in response to Raqtor

you can go to express lane and request a refund- please note itunes only allows one refund PER account.

expresslane.apple.com click on itunes in the middle column>itunes store>purchases/billing>go from there.

remember to include the apple ID of the account that made the purchase.

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Answer 4

Raqtor Author

Level 1

9 points

Dec 7, 2012 4:15 PM in response to Michael Black

I managed to get this responce:

If you are using an Apple device and have a billing issue:

Unfortunately, we are unable to give refunds directly since billing is all done through Apple. You can request a refund from the following link:

https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=131629&locale=en_US

Got to chat with a nice apple support person and unfortunately the purchase was too old to get refunded.

Good strategy from Backflip Studios to delay answering untill its too late to refund 😝

I hope this might help other people with purchase issues

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