I had problems with iTunes even after downloading and installing 11. When I clicked on File, it only allowed one option, to convert to AAC. All2mp3 did what I wanted to, though it wasn't as slick as I would like. I need to take 5 files after they've been converted to mp3, copy them to the desktop, and then compress them to be able to send them to radio stations. I found I could only copy one file at a time to the desktop, each time going through the process of re-locating the next file to be copied. Wish I could mark all five and transfer them to the desktop in one step, as I used to do with the Tiger and earlier version of iTunes. If there's a way to do that, I'll appreciate knowing about it. But --- I'm happy that my problem is solved.